I have no problem of video and audio with zoom but when i share my screen to show youtube videos on the internet, the videos are slow.

I don't have any audio issue with the youtube videos, only the video quality is not good for the people watching it on zoom. I tried everything, searched everywhere, checked my internet connection... I am using a mac book air, OS Sierra 10.12.6

If someone has an idea. Thank you !

• Please help me. I have just paid £100 to do a Speed Awareness Course. The course started at 18:30, I was sat in the "lobby" from 18:10 where there was a screen that explained I was in a "lobby" and that I would be entered soon to show my I.D.

At about 18:35 the screen went black and said "connecting" at the top but nothing ever happened. I waited for AN HOUR and still nothing happened.

I took screen shots and videos to prove I was on there (once I realised something was going wrong) but I don't have anything to prove I was in there BEFORE 18:30 as I didn't even think I'd need to prove it, everything was as it should be.

Please help me find a way to prove I joined the meeting at 18:10 or they're going to charge me the full £100 again to rebook 😭😭😭

Hi  Everyone -

I'm hoping that someone smarter than me might be able to help figure this one out.

When I host a meeting, I often want share my screen with the other participants. Currently when I do this, the other participants immediately disappear from view - I'd really like to be able to still see them, in order to gauge their reactions, see by facial expression if someone has a question, etc.

I seem to recall that in an older, Windows version, I was able to share my screen and enable a small window that would allow me to see the other participants. In the latest Windows version however, it seems that functionality is gone.

Is there any sort of workaround that you can suggest that might allow me to share my screen and still see others? Thanks so much! I'm looking forward to your replies!

😊

Hello, 

One of our groups is having issues joining their zoom meeting. When the host tries to join, they receive a message saying that a meeting is already in progress, when there is no previous meeting in progress. A participant does tend to join 30 mins before the host. Would this cause an issue? We tried deselecting the option to allow participants to join anytime, and yet the same message appears. Would setting up a waiting room help prevent this? Thank you!

Hello, 

I was hosting a meeting some days ago and opened some break out rooms. When I closed the break out rooms and people returned to the main room,  they notified me that they could not see the chat messages that they could see before entering the break out rooms. 

Has anyone noticed this before? Is there anything I can do to make the initial chat messages be visible for people after returning from the break out rooms? 

Thank you! 

I recently moved all of my business communications from a personal google email to business email address through Outlook. I changed the email address throughout the Zoom platform with no issues. But when I schedule a new meeting, the screen that comes up to select the email account, it only offers the google account. The outlook account is not there. Consequently, all my meeting invites are still coming from my personal account. How do I correct this?