Hi,
Yesterday a colleague of mine ran a zoom meeting for which we cannot find the recording. I sent the invite for the meeting so the Zoom link was coming from my account but I only briefly joined the session (just to allow the recording of it).
At that point, the host appeared to be the room from where my colleague was presenting it. Neither of us can find the recording of the meeting in their Zoom account. Can you please help?

I have Zoom recordings saved locally that include two files labeled “Click to Convert 1” and “Click to Convert 2.” After converting them, I only get the audio — the video does not play.

Details:

• Device Type: Windows 11 PC

• Zoom Version: Version: 6.4.7 (64367)

• Error Messages: No specific error message appears — just no video playback

• Troubleshooting Steps Taken:

  • Attempted reconversion

  • Tried playing the files in different media players

  • Reinstalled Zoom

Any help resolving this issue would be appreciated.

Thanks!

Hi 

I have one meeting recorded on my computer was in wired ratio, 1920x2560, which makes the side-by-side view very tiny to watch. The recording I made on the day before or after that all had no issue at all. Seems just this meeting got this problem. 

Any idea what the reason of this? I didn't find any settings to change the horizontal or vertical.

Thanks 

Hi all, 

With the latest update to the Zoom app on my Mac, the layout has changed again- where I used to be able to open the app to a page that very easily let me click "start" for a new (unscheduled) meeting with my PMI, now none of the options are as easily accessible. Is there any way to revert back to the old interface or find the page I'm looking for?

This sounds stupid, but as a therapist with many sessions a day, I really just want to be able to open the app and easily click start. Thanks for any advice!

Rachel

Every time we schedule a webinar, we set the time zone as Mountain Time US & Canada. However, the signup page for our webinars always say "Edmonton" for the location. This is causing confusion for a lot of people, because we do hybrid events where the in-person component takes place in Calgary, but the sign up page is wrongfully telling them the event is in Edmonton! Please provide some way of correcting this. There honestly should just be one choice that says "Mountain Time US & Canada". The "Edmonton" time zone is doing nothing but causing confusion and headaches.

I use BT headphones for audio output and a webcam with a mic as my audio / video input (the webcam mic seems to perform better than the headset mic in the BT headphones).

Recently (within the past couple months?), when turning on my camera in a meeting, the audio cuts out for about 5 seconds before coming back. Zoom warns me of low volume and there is silence in the headphones during this time. This did not used to occur.

Aside from missing what's going on in the meeting, this is particularly problematic because going on camera is generally a signal that I'm present and engaged in the meeting, which means it's more likely that people will address me and expect a response, but I appear to be not paying attention.

Since this used to work, it seems like something may have regressed in the Zoom app.

OS: Windows 11

Zoom Version: 6.2.3 (47507)

Headphones: Sony WH-1000XM4

Webcam: Logitech HD Pro Webcam C920

I have a fairly new laptop running Windows 11. When I join my live choir rehearsals on Zoom I can hear the leader's voice OK but the music is very distorted. Can anyone advise me on what settings I might need to change to resolve this problem please?

I would like to package and deploy the Zoom Workplace Client via SCCM, however my experience has been that it closes the Zoom client. 

Is there a way to upgrade the Workplace Client via an SCCM package that doesn't close the client?

Here is my install:
msiexec.exe /i ZoomInstallerFull.msi zRecommend="AU2_EnableAutoUpdate=true;AU2_SetUpdateChannel=0;AU2_InstallAtIdleTime=true" /qn /norestart /L*V "C:\Logs\ZoomInstall.log" MSIRESTARTMANAGERCONTROL="Disable"