Normally when I record a meeting, I get a Playback file which is the video and audio. Now I'm only seeing an audio only, video only (no sound) and one called Recording (not Playback) which won't play on my computer (does not appear to be an mp4?) Do I now need another app to play the recording or is there a setting I can change so the video plays with sound? I've checked my microphone and it is working ,and have allowed permissions on my computer. It seems to be an issue with the file.

My small nonprofit has two licenses through a Pro account. We got the second license as we had meetings that sometimes conflicted. The only problem is that there does not seem to be a way to link the licenses so that I can see what meetings are scheduled under each license.  For example if I sign on to the zoom account on the web, under parent account (which is license 1), I can see what is scheduled. The only way to see what meetings are scheduled under license 2 is to sign out of license 1 and then sign in on license 2. Is there a more efficient way to make this work?  

Hi Support Team,

Please find attached issues that i'm experiencing with our Zoom Rooms.

This is happening across different Huddle Zoom Rooms across our office.

Can we investigate as to what the issue is please?

Looking forward to hear from you soon.

Best regards,

Michael

Email: ***********

I have scheduled my first  onZoom meeting thinking it was 40 minutes long (my practice one was 40 minutes). But the window was limited to 30 minutes. I want to host a second of the same meeting, but would like to upgrade to get to be able to present for 45 min. to an hour.

I want to upgrade but no sure how to do that.

Will upgrading to 500 participants from 100 do the trick?

Thank you

Hey there, I'm on a Pro Plan and I've sent a support ticket, but of course, as expected in pure Zoom support fashion, Crickets! with no way to escalate my open ticket.

I run a Mac Online Tech Support Service and I work with beginners/seniors who are already nervous and easily frustrated coming into the call with their problems. 

During a Support Call, I cannot see "EVERYTHING" on the client's screen which makes it difficult to know where I'm clicking when trying to do my work for them due to the amount of floating Zoom windows or Zoom-related interface panels that are constantly in the way, that don't show up on my side. i.e. I only see their desktop.

As most seniors & beginners don't have two monitors, everything is all floating on one screen for them, requiring my clients to constantly move things around so I can access where I'm trying to click.  This is coming across as highly unprofessional. I've lost 2 clients because they got frustrated with the constant instruction to move these windows every 30 seconds, and of course, they will move the window to another area that then blocks my access and the cycle continues. 

How can I see "EVERYTHING" on the "CLIENT" side during a Support Call?

(EVERYTHING = ALL ZOOM WINDOWS AND PANELS!)

I've searched several times through Preferences settings on the Zoom App & the Zoom Accounts/Web pages but can't find anything related to what I'm trying to achieve.

Can someone please tell me how to achieve this? or at least confirm if this is possible or impossible to do?

If impossible, I'm open to people's suggestions on alternative apps/methods as I've reached my peak with Zoom and its terrible customer support.

Thanks kindly,
MOT

Mac 2018, Big Sur, Latest Zoom Build

I am taking an online English course since January, and until now I logged into the meetings by the links that were given to me. But now, when I try to enter a meeting, it requires a passcode. We were never given one, and I thought it could the number imbedded in the link, but I typed it in and it didn't work. Can someone please help me?

Pointed out by our customers that the registration pages are now all sized for mobile devices even when using a browser.

If using a browser on your computer the registration link takes you to the webpage however it is sized for a mobile device. The mobile device sizing equates to the meeting description being truncated horizontally and the formatting is thrown way off. it is a really bad look. 

How do you fix this? It looks terrible and not very professional.