My bluetooth headset stopped connecting with Zoom in Dec 2023 (after working for multiple years).  The headset still connects to my phone and works with calls, just not in any zoom meetings.

I've uninstalled / re-installed the app, multiple times. 

Switch on/off my phone, restarted.

Cleared the Zoom app cache.

Checked microphone permissions.

Forcestopped the app and re-opened.

Feel like I've gone through all the motions, and still not getting anywhere.  

Please help.

thanks

I use Zoom to teach senior fitness classes. I use my MacBook for the camera and mic and I hook it up with an HDMI cord to my big screen tv so I can see a larger screen. Then, when I play music with Spotify on. my laptop, the sound comes through my tv and my participants can hear me talk and the music as well. 

All of a sudden, they can hear me, but NO music at all! So I decided to play music with my phone sitting next to the laptop, and they couldn't hear that either. But they can still hear ME loud and clear! Finally, I took my phone, playing the music as loud as possible with me and put it next to my mouth.  When I talked, they could hear me, but no music. What the heck?? Can Zoom possibly be able to filter out any music and just allow voices on audio to be heard by participants?????

no idea what location to choose.

it says i have to contact my administrator or IT manager.

but it's just me - I work for myself - i have no IT manager - that's a joke.

how do i update zoom? there's no "update" feature under my profile setting.

i paid for zoom for a while and now i can't afford it. how do i update this system.

why do i feel like i am trapped inside some bad loop?

thanks for any help you can give.

Mary