Greetings,

I am the listed "owner" of a Pro Plan account, with two licenses, but the account was setting up by a previous employee (since left the agency). 

I have run into several meetings settings that are grayed out with the disclaimer "Locked by Admin" -- as the site owner, I should be able to change these, but I can't find any way to change that lock. More specifically, I tried to turn on file sharing via Chat and that setting is locked.

Any help would be appreciated. 

Until today I have been presenting courses over Zoom using 3 screens. I use a MacBook, a monitor and an iPad. This allows me to see my presenter notes whilst delivering the training. Today the iPad started flickering to the point I was unable to use it. I then managed to stop the flickering by checking the cables but in doing so only the top half of the PowerPoint slide was displayed. Again I managed to resolve this by leaving and rejoining but the flickering started again…Has anyone else experienced this?

I'm at my wits end with a "choppy" video problem that mysteriously appeared after I moved a month ago--the only thing that I know changed was my Internet Service--we got high speed, with 800+ Mbps download speed. But, at times my download speed drops to in the 30s-70s, creating a very choppy video experience, whiich is not acceptable as I coach and give presentations on Zoom

I think the problem is Chrome, and wonder if there is a fix that would allow me to still use Chrome.

My techy husband and my IT professional son-in-law tried to troubleshoot (tried wired, wireless, changed the hub, removed one of my 3 monitors, tried with different browsers, with Outlook open/closed, watched performance on the task manager, etc.). At this point we suspect the culprit is Chrome. I removed all the extensions, except Dashlane, my password manager. Didn't help. When I don't use Chrome, and use Edge, so far the speed seems OK, but I'm bummed about not using Chrome.  I transferred my bookmarks to Edge (not organized like I had in Chrome, which is frustrating). 

Has anyone else had this problem (mostly likely something with Chrome  affecting the Zoom video), and do you have some suggestions?

I have a recurring meeting set up but this month I want it to be a webinar. It seems that you can't convert a recurring meeting into a webinar (option doesn't even show up). The meeting link is already published so I can't create it as a new webinar - unless there is a way to override the webinar link with the original meeting link. Any ides on how to work around this? I also tried duplicating the meeting as a stand alone so I could covert that but that changed the link and meeting id.

I am experiencing audio and video glitching.  This is not normal; I tutor kids daily and typically have many tabs open at a time during my Zoom call.  These last few days, I have only three tabs open with Zoom and it is really draggy/laggy.  I get a window saying that I need to close tabs to improve connection.

Just did a speed test...upload is 932 and download is 933.  Thank you!

1. I set up a meeting that requires Registration

2. I set up a poll.  I need the poll to be NON anonymous.   When I click on settings, it says 

By default, this option works when collecting responses in the following products: 

! Meeting

(tick) Team Chat 

i.e., it treats all my polls as anonymous.  How do I fix that? 

I teach flute lessons online.

Last night and today, even though my students had selected the "ORIGINAL SOUND FOR MUSICIANS" ON, I could not hear their flute sounds.

Is anyone else experiencing this issue today? Could it be server or update issues?

Hi  I need help

I  need advice for broadcasting a funeral over Zoom the podium  will be over 30 feet away from where the laptop will be

the camera will need to cover a wide area say 40 x 30 feet or 13x10m 

the  microphone will need to hear the speaker that is 30-40 feet away would prefer something that connected to a laptop with USB

for both the camera & microphone something that is tripod-mountable

not a lapel microphone but one that will pick up the podium speaker without picking up the people who will be sitting in rows of chairs between me & the speaker about 6 rows of chairs if they whisper to each other during the service.

It will also need to pick up the singing of those attending. 

the last one I did was with an iPhone but it was impossible to manage the meeting when it was attached to a tripod & most of the screen was covered it was an utter nightmare to do.

Will probably have another one to do in the coming months for an elderly friend.

Any help recommendations would be wonderful A web link for the recommended products would be the best

I'm in the UK.

it will need to run on both Windows 10.  & windows 11.

running the latest desktop version of Zoom.