When I press the New Meeting, Join button, or Share Screen button, they are grayed out and won't proceed.
Also, when I click on Settings, nothing appears.
The situation is the same even after doing a clean install of Windows 11 and reinstalling Zoom Workplace.
Is there any way to fix this?

We have encountered an issue with our Zoom account where a license appears to be missing.

The problem started after adding a new user. The new user's email address is hosted through Google and so when they logged in, they did so by using the login with Google option.

After logging in, Zoom showed that their account status was basic, but on closer examination, the email address Zoom displayed after logging in was the alias for the account and hence the reason for the license coming up as basic.

Since the user had already begun setting up meetings under the account that used the email alias, I decided to specifically add a new user to our Zoom account using the alias address and then move the license over from the account using the primary email address.

This was done, and the welcome email was received. The trouble now is, when we go to log in to Zoom using Google, it no longer picks the alias and instead logs in with the primary email address. Logging in under this email address means that the previously scheduled meetings are no longer accessible. This account, under the primary email address, shows it is basic and not licensed.

When I look at my Zoom admin center, it shows that we have the correct number of licenses under billing, but under users, I don’t see the new account that uses the email alias, and I see one fewer licensed users that I have licenses. Trying to assign a license back to the account still using the primary email address results in the error “0 licenses available”.

What can I do to correct this issue while not losing the meetings that have already been arranged?

Any advice would be appreciated.

Hi Zoom Community,

I’m using the Zoom Video SDK UI Toolkit in my Next.js application. Everything works perfectly in desktop view, but I’m facing an issue on mobile view:

When I switch to mobile view (using Chrome DevTools or an actual mobile device), the video section for the host is hidden if there is only one participant.

However, when two participants are connected (host and participant both share their screens), the video section does not hide — it displays correctly.

I am not overriding any CSS properties of the SDK UI Toolkit in my app. I’m simply rendering the meeting inside a div with the sessionContainer ID.

Has anyone faced this issue? Any ideas to fix it?

Thanks in advance!

I updated Zoom software on mu Win 11 computer and now while being closed, not running in the background or no appointments in the last 30 days and upcoming in the next 30 days, your software is constantly launching every day at 2:30pm. 

How do I stop it permanently from launching? 

"I need help, I'm having issues with the recording settings in my paid account for 100 people. It's giving me videos in a resolution of 1280 × 720, but I used to be able to record in full HD. I  try following the instructions but don't see that in my settings.   Follow the below instructions to enable Group HD in 1080p:
Access Zoom via the web portal.
Click Settings in the navigation bar on the left of the screen.
Click on the Meetings tab.
Navigate to the In Meeting (Advanced) section.
Click on Group HD video to enable HD.
Select the Full HD (1080p) option.
Click Save.                                                                                                                                                                                                Could some one guide me?

I recorded a 3 hour zoom interview for my work, no error messages popped up while i was recording, i could see the person i was interviewing and they could see me. All seemed fine, the internet lagged a bit but thats happened before, and no problems.

I convert the video to quicktime, and i just have a black screen, I have all the audio, but no video until the last 8 minutes at the end, where it suddenly comes back.

This has never happened before to me, camera light was on so it must have been recording right? How the hell do i get the video, this was a once in a lifetime interview, not going to get the same emotions and dialogue again.

Zoom has messed with my job - please tell me there is a way to get this video back.

I'm on a Macbook pro, i have done loads of zooms in the past with no problems - what the hell happened????!!!

I am very stressed, any help would be appreciated. If no help comes, zoom obviously has a system issue they dont know how to fix 😕 

Hello,

Let's say: John has a Zoom account and organizes Zoom meetings, John asks Dan (the developer) to fetch attendees data from a Zoom meeting ID 123456 and post the data on a website Dan develops. However, John does not want to give Dan the access to his entire account via Sign In or via API. John only wants Dan to have access to a single Zoom meeting.

I understand that I ("Dan") can create a Zoom OAuth App but it seems that it then gives me the access to all John's meetings, which is not what I need.

Could you please guide me to the correct way to fetch attendee data only from a single Zoom meeting from from another person's Zoom account?

Thank you!