Resolved! Gray Boxes in screen sharing
I have a client that has an issue with sharing her screen. When she is sharing the screen, she only selects the app, not the screen to share (she is dead set on doing this). The participants see large gray boxes where she sees the controls and if she breaks out something like chat, they will see a gray box where her chat is. So far We have tried this: Uninstall and reinstall the zoom client Uninstalled again using the CleanZoom utility and reinstalled the client We have tried it with and without hardware acceleration We have tried it with and without video optimization We have changed the screen Capture mode to "Capture with window filtering" as suggested on these forums We have uninstalled and reinstalled the graphics driver We have confirmed that this does happen if she is a participant and not a host We have confirmed that this does not happen if we use strictly the web None of this helps. Is there anything else we can do?
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