Hey guys, I have a user in our tenant, that has turned off "only authenticated users allowed", which is a setting we allow in our tenant.

Unfortunately, no matter how we test it, externals still need to have a Zoom account in order to join her meeting.

I am troubleshooting against walls, and do not know, where else to look.

In the screenshot, you can see the setting, I am talking about.

Thanks in Advance

I had an issue that shocked me a little and I was wondering if anyone has had this happen with the new updates?

My zoom updated on my computer and I didn't happen to have my camera connected which has never been an issue but when the presenter asked me to turn on my camera, I clicked on the camera button on my computer and the camera window didn't show me...I realized that's because my computer camera/mic wasn't plugged in. Silly me. But before I could plug it in to fix my mistake I realized it was actually showing a carpeted floor...who's camera is it showing instead?? It had automatically connected to the camera on my phone even though I was zooming from my computer and it connected to my airpods for audio since they connect to my phone but my airpods weren't in my ears. 

I felt like this was a violation of privacy that the zoom app on my phone would decide to be so smart that it turned on my phone camera since there was no camera on my computer. I assume that's why the zoom app did this. It sounds cool at first but I'm actually concerned now.

Hi,
I and several people in the zoom meeting aren't able to see all of the chats that are sent. I am able to see all of the chats (I think) when I sign into the web version of zoom, but not on my app. 

I've tried changing settings but nothing solved the issue. Any suggestions on what to do?

When I begin a Zoom session my face is seen in normal size.  As soon as one other joins the session my face is seen as in a distance.  The distant view also appears when I join another's session.   All other participants faces appear at normal distant.  How can I prevent my face from appearing in the distance?

Tonight I was the cohost on a meeting and needed to share a portion of my screen. The green square that adjusts what portion of the screen is shared would not pop up, and even though I was clicking "portion of screen" it would only share the whole screen. Why didn't the adjustable green square pop up and let me adjust the portion shared?

Thank you!

Dear Zoom team,

    There was an upgrade that was made recently. 

previous version 5.13.11 ( working well in terms of audio sharing)    latest version : 5.14.0 ( not working well in terms of audio sharing)   OS: Windows 11. Laptop: HP Envy

Earlier to that upgrade: When we share the audio from the Zoom client from  laptop, we can control the volume from two levels. 1) From youtube 2) from laptop volume up button. Zoom client use to take the volume level from#audiosharing #sharing the youtube. So I can even mute the laptop and zoom audience can hear it well. I can adjust the level of volume that I would like to hear when sharing sound. This is perfect ideal thing.

After recent upgrade - 5.14.0,

  When I turn down the volume of the laptop, even the people on zoom are hearing low. So now in order for them to listen well, I have to turn the volume of the laptop to 100%. Now for me sitting in front of lap and to the people around me it is like a noise. 

I agree you introduced this feature to help us, but it has downside too. To resolve this, you can add an option either in Zoom app for audio sharing - Use only the application volume level like youtube / media player and not the volume level of the laptop. 

So many times I got complaints from the zoom audience that they can't hear well. Please consider this as a high priority request. The same feature to be introduced to Mac and Windows both. Because even in Mac, the same issue exists. 

Thanks

Venky

Hi there.  This has happened in the past, and reinstlling the app helped, but not this time.  I am unable to start or attend a meeting from my the zoom app on my pc.  I can attend from the web, but even then, after it connects I have a spinning circle for minutes before my video turns on.  I have uninstalled and reinstalled 3 times.  Please help.  thanks so much!

We have three employees who all recently got Dell  XPS 13 9310 2-in-1 laptops.  No one else in the company has these laptops.  

This is how to replicate the issue:

• User has a Dell  XPS 13 9310 2-in-1 laptop with Windows 10 21H1 with updated OS, drivers and firmware.
• User with the above laptop joins a meeting with audio and video (webcam).
• User unmutes and begins to talk.
• The problem begins within 3 seconds of the user talking or transmitting audio.
• This has also been replicated when a user shares a web page with a video.  As soon as both audio and video transmitted the problem occurs.  It doesn't matter if the video and audio are coming from a webcam+mic or a video being shared.

Characteristics of the problem:

• From the perspective of the other attendees - the affected user unmutes, says a few words, and then their video freezes and audio stops.
• From the perspective of the affected user
  • ~3 seconds into sending audio and video the Zoom client becomes unresponsive (mouse clicks don't register within the application), but Windows never detects the application has "no responding".  So no application crashes are logged in the Windows Application Event Log.
  • As soon as the Zoom client becomes unresponsive, all network traffic to/from the affected laptop is halted.  The laptop can ping it's IP and the loopback address, but not it's local gateway.
  • At around 10 seconds into the problem, the Zoom window closes, and the smaller, index-card-sized Zoom startup window pops up with the loading indicator spinning. 
  • At 10~20 seconds into the Zoom loading window, network traffic is resumed.  The gateway and other network and Internet IPs become pingable again.
  • Another ~10 seconds (roughly 30-40 seconds into the problem) and the Zoom window reopens re-joining the meeting where the issue occurred.

Things we have tried:

• Connecting to various different networks both wired and wireless
• Updating all device drivers and firmware
• Reinstalling Zoom
• Reinstalling Windows
• Switching out USB docking stations using different makes and models
• Switching different audio and video devices although it doesn't matter the source of the video and audio

I suspect this is a problem with a codec or some other compress issue, but I never see a driver or application crash logged in the Windows event viewer.  It's as if the Zoom client halts ALL network traffic while it restarts from being able to handle the audio and video.

Again, this ONLY happens with the Dell  XPS 13 9310 2-in-1 laptops.  We have a myriad of different users on different hardware including other Dell laptops, but these users on these laptops are having this issue.

Any help is GREATLY appreciated.