Hi there,

My team hosted an event yesterday (30th of April 2022) for nearly 400 people with the Business Account.
We were a team of 24 people, 20 of them were language interpreters.

Here are the things we had done before the event:

• made sure that the translators joined from their laptop/pc/Mac
• translators updated to the latest version of the Zoom Desktop client
• translators joined the meeting with the e-mail address they created their Zoom account with.
• the language interpretation option of the Zoom account with the business license was turned on with the 10 needed languages
• all interpreters were preassigned and received an e-mail 

At the start of the event, I made sure that every translator have arrived before I clicked the blue 'start' button of the interpretation. However! When a translator dropped due to the internet issue I can not seem to reassign the interpretor again. Yes I can click on 'add interpreter' and try to do it manually but then the button with 'update' turns grey and I can not click on it. One hack during the morning event seemed to be to pass the host right to 2 to 3 people and then the 'update' turns back blue again for me to click on.

It was an event of 2x three hours with a break in-between. 
This meant that some of the interpreters left the main room for the break.
When they came back to the main room in the afternoon the host no longer can assign them anymore. The 'update' button is grey. This is what I have tried while the 400 people were waiting:

• End (red button) the interpretaion and start again with the same list. Update remains grey
• Deleted all interpreters in the list and start all over again by assigning 20 interpreters manually. Update remains grey
• Pass the host right to 2 other co-hosts and back to me. Same
• Ask all the participants to leave the meeting by ending the meeting. Restart the meeting again as host (signed in on the Zoom account). Then manually add 1 interpreter one by one, then click on update. Worked for 3 rounds (so 3 interpreters), then the update button became grey again
• Passed the host right again, end the interpretation, deleted all preassigned interpreters, then added the interpreters one by one manually
  
  

I am pretty sure there must be a better way of dealing with this.
To learn from this experience, what am I overlooking? What have I missed which will help us to have a better smoother event next time?

So, this is the issue. Number one technical support is trash so I will have to look for another platform than zoom because this is ridiculous. If anyone does live streams especially at church maybe you will be able to help. We are trying to fix this audio issue where no matter what mic we use, the audio will distort and become inaudible when the church service starts going. Mainly during praise and worship when the combination of the music and the singers are going. We are trying to find a solution to stop the audio problem but every troubleshoot we have tried has failed. If any of you know a solution to have reliable audio quality please let me know. Again, the audio normally has issues once things start to get louder or even if someone shouts into the mic. Again any help would be great and thank you for your time. 

During a recent upgrade, I noticed that the notification "James is talking" (I am james) pops up in every zoom meeting when I "hide self view" and then begin to talk during the meeting.  This is INCREDIBLY distracting and makes me SELF-CONSCIOUS  and takes me out of the meeting.  In past versions of zoom (Two updates ago), this only used to show up when OTHER non-video participants spoke, but NOT the host.  This is AS DISTRACTING as having the green square highlighted on me while speaking, which is intolerable.  Is there a setting to make this go away? 

I have Outlook 2019 installed on a couple of laptops.  One has the plugin installed and it works fine. The other has the addin installed and it gives an error and says it cannot login to the zoom account.

As you recommend we move from the plugin to the addin how do I get the addin to work?

Thanks 🙂