I have a basic ZOOM account and all of sudden I'm unable to log in unless I use an authentication app ( I don't even know which app!) or a back up code. I've already used (2) of the back up codes provided but I can't use one every single time I need to sign in. This is frustrating because there is no security option to change this. Can any one tell me which app I'm supposed to be using? Did Zoom just do this is to basic users?  Thanks!

Previously, HeyGen offered an option to connect the avatar with Zoom, but it seems this feature is no longer supported. Could you please explain why this change was made? Also, is there any way for us to create this integration ourselves, or are there alternative solutions available?

When I share screen in a meeting the screen share can be 20-30 seconds behind for the viewers on the other end. I get 500mbps up and down on my network with about 35 ms ping so I don't believe network side of things is the problem. As for device I am using it is an M1 Macbook Pro I use for work. I also have tried zoom on an M1 Pro Macbook Pro that I own personally. Both should be sufficiently powerful for zoom so I am really at a loss as to what the issue might be. Any ideas as to what I can try or where to look next would be great.

Hi, I keep getting a system notification that says:

“zoom.us” is accessing your screen
“zoom.us” has accessed your screen and system audio 2 times in the past 30 days. You can manage this in Settings.

It appears in the top right corner of my screen. Does anyone know how to turn this off or prevent it from showing up?

We have a VDI environment and all users have the same setups. However i have 1 user who cannot take screenshots of Zoom meetings. When they do, the meeting is blacked out. You can see the Window frame and anything else in the screenshot. This only happens in Zoom. Teams meetings screenshots work fine. Other users with the same license can take screenshots. I have dug through the settings and cannot find anything that would affect this. I close every application on the desk top aside from Zoom to make sure nothing else is stopping it to no avail.

Any ideas on what would do this? i have found countless posts of people wanting to do this but nothing on how to fix it.

Hi all, 

I’m using a new iPad Pro (iOS 18.5) and Zoom (version 6.5.1). In my meetings, I want to share my screen to show a website that includes video and audio files, and I’d like to be able to play them for others in the meeting. Until recently, this wasn’t an issue, but I’m now unable to perform these tasks. 

The website also includes a feature where I can record myself saying something and then play it back. I’d like to be able to do this during the meeting as well, but I’m currently unable to.

Yesterday, when I was using Zoom as normal, with dual screens and my laptop, I went to share my screen and suddenly both my monitors stopped working, full stop. I couldn't get it back again on the call, but afterwards, the problem persisted. So I rebooted my computer. Now I can only use one external screen at a time. I can't use both. Both screens work independently, but when I plug them in together, neither of them works. I spent two hours with Lenovo, and we've reinstalled the drivers, et cetera, and we're trying to figure out why Zoom appears to have blown my graphics card. Has anyone else had this problem? Do you have any suggestions for things that I could try at this point? Should I just reinstall my entire operating system, or has Zoom caused hardware damage, so I need to replace my laptop? Thanks for your help.