Good afternoon

We have 5 pro licenses and have been using Zoom for almost five years now, but we have recently had major issues with meetings in the last month or so.

• The meeting was deleted by Zoom for no apparent reason (it disappeared from my online Zoom portal)
• Reoccurring meetings show up in the calendar before we have saved them.
• Changing the dates/times of a recurring meeting in a series does not update the calendar meetings.

This now causing major issues with our calendar planning and cancelling meeting for no apparent reason. I have no one to speak with and no idea why this is happening all of a sudden.

PS: We use the online portal for booking our meetings.

What can I do?

Hello

Starting a few weeks ago, when I open zoom on my desktop and try to sign in:

1. If I try to sign in with my google account, Chrome just hangs (blank page, that says on the bottom Trying to connect to accounts.googe

2. If I try instead to sign in with my zoom username and password, it just says Unable to Connect,

Did not have the problem before.  Not sure, but it may have started when I upgraded from windows 10 to 11.  I am not having any issues when using zoom on my phone or laptop.

I have uninstalled and reinstalled the latest version of zoom, and have cleared the Chrome cache, but doesn't help.

Also, strangely, I am unable to open many of the zoom company web pages from either Chrome or Edge...the pages just hang, blank.

Thanks

Ed

Beginning of June 23, we had a Zoom meeting (webinar) that our host recorded and intended to share. When we asked about the recording, he claimed that it had been recorded with a default setting that only retained the recording for seven days.  

a) Any chance to recover this recording? (Presumably, it was permanently deleted without going into the trash folder first.)

b) Where can this default setting be changed? (We could not find this in the settings, but would like to let our host know so that this does not happen again.)

Thank you.