The support section of the website says to "submit a request to Zoom Support to check if the email address is on a bounce list." I submit the request and receive an email from zoom saying. 

Unfortunately, we are unable to respond to your open ticket at this time.

Instead, use our online resources to learn more about using Zoom, find answers to questions, and troubleshoot technical issues.

• Zoom Support Website: https://support.zoom.us/
  Troubleshoot technical issues and access support resources by searching for knowledge base articles or asking our chatbot questions.
• Get Started: https://support.zoom.us/hc/categories/200101697
  Everything you need to know to get started with Zoom Meetings and video
• Product Support: https://support.zoom.us/hc/p/product-support
  Access user guides, tutorials, and other resources specific to your Zoom product.
• Zoom Community: https://community.zoom.com/
  A collaborative place to find solutions, ask questions, and network with other Zoom users.
• Zoom Learning Center: https://learning.zoom.us/learn
  Join us for free on-demand courses and short videos so you can Zoom like a pro.

If you are a part of a corporate account, and need advanced technical support beyond our online resources, please contact your Zoom account administrators.

So I assume that the only way I can get support is if I upgrade my account.  Seems pretty bogus.  If anyone has any other suggestion for how to get my email off the bounce list that would be much appreciated.  

Thanks! 

I am new to using Zoom and hope someone can help

I have a regular "one to one" meeting with my Guitar tutor and have started to use Zoom, whereby we are talking and playing , A big part of this is the technical guitar playing demonstrations by my Tutor ..

In my view during the meeting my Tutor is in the large screen view and I am shown in a smaller panel . This is perfect for me.

But when I record the meeting and view the completed recording it constantly switches between my Tutor and me in the large view depending it seems on who is talking or playing.  , I think this is something to do with Active speaker settings ? I'm not certain though.

I really want to stop a recording from doing this , as I want the recording to be the same as the actual live meeting view without the constant switching., Can anyone advise how I can achieve that please (will need some practical settings .. ) thank you kindly.

Hello

I am struggling because several of my meetings do not allow me to use breakout rooms, despite this option being enabled in the settings. This issue is inconsistent, as in some meetings breakout rooms are an option, but in others not.

I have admin rights to my account and cannot see how this situation can be happening and it is causing me a lot of stress!

Hopefully someone can help 🙂

Thank you in advance,

Eti

I tried to start a scheduled meeting this afternoon and I signed in on the Zoom App.  When I clicked on the meetings tab, it said there were know scheduled meetings.  I scheduled the meeting yesterday and saved it, it showed the meeting on the home page yesterday.  So, I saw one of the participants had joined the meeting.  So, I clicked on the join button and it asked if I was the host to sign in.  Then I was able to join the meeting.

I'm also having trouble emailing invitees using the zoom app.  When I type in the name of the invitee it doesn't add their email address like it did in the past.  So, I need to open my contacts and add their email address manually.