Hi, I work for a company that helps handle virtual events and recently some of our clients have been having issues with their zoom view in the meetings.

On their computers they are unable to activate the "Hide Non-Video Participants" option from the drop down menu within the call. Similarly when they go into their video settings the option is greyed out.

From what I understand from the most recent time this happened the person was on a HP Elitebook 840 G7 laptop

(B&H Link included so you can see the specs)

While not a devastating setback, this has proven to be a bit annoying for our presenters as they are unable to have a more "focused" view without either pinning or entering speaker view.

My theory is that there is some incompatibility or a minor bug in a recent release, but because I do not directly manage these PCs the troubleshooting support I can offer is somewhat limited.

In at least one instance the person definitely had the most recent version of zoom installed when we tried to test the matter.

I have scoured the web and found only 1 other person with this issue and they didn't receive an answer, so I'm hoping we can make one here.

Hi,

So I recorded a zoom meeting locally, (unpaid zoom). I started off with a small recording and then paused it, stopped it, and got the notification it will be saved in mp3 format. Then I recorded a major portion of the presentation and did the same. Yet from what I can see, only the first part got recorded to my computer. Can I access the other part on my laptop? And yes I did get the notification that both would be saved at the end of the presentation.

I really need to send this to someone. Please help!

I have tried everything I can think of, but during my video meetings, the image "jumps", or lags, the color fades from normal to a greenish tint, I also get bright pink flashes.  My software is up to date.  I'm using a new Mac computer, Xfinity has been out here twice and I have purchased 1G from them.  I have run out of ideas.  I'm also using an IPEVO document camera.  However, the problem persists when I switch back to the computer camera.  Any suggestions would be greatly appreciated.  

This is affecting someone I support. When they schedule a Zoom meeting in Outlook using the Outlook plugin, everything looks correct, the invitations are correct, the calendar is correct, etc. When they look at the scheduled meeting in their Zoom app, the time is always wrong. The incorrect time sometimes seems to be close to when the meeting was created, and not when the meeting was scheduled.

This is on a Mac and I've made sure that both Zoom and Outlook have been updated to the most recent versions.