I use an Apple Mac. Whenever (like today) a new Zoom update is automatically download to my Mac, I lose a lot of Zoom settings. Like pictures for virtual backgrounds. I lose the standard pictures provided by Zoom and my personal pictures. For my pictures, I have to download them again after each update. For the Zoom pictures, I need to shut down my computer then the Zoom pictures are reloaded. I also will at times lose some settings on my Nexigo 950P camera, external mic. Are there any settings in Zoom that I'm missing that will keep my background pictures and other settings?

Hello I am looking at how to record business meetings on a budget. I am looking at the use of an iPhone and utilising Zoom software. An area I am trying to find the best solution for is, what microphone would be best for the audio. I don’t want to go to the expense of wireless, rather just the best iPhone compatible microphone to reach distances of up to 30 feet.

I noticed that I have what is essentially a black frame around my video, so my image looks smaller than other participants in the same meetings.  I am connecting using a Nikon SLR camera and believe it is related to my camera settings.  Does anyone know how to adjust this?

On June 28 I started Zoom to join a meeting.  I always start the app early to validate my setup.  I'm running on a Win10 pc with external speakers and microphone.  I was forced to update Zoom before it would start.  I did the update and validated the setup.  A few minutes into the call my audio dropped out.  I left the call and joined again.  After a few minutes it dropped out again.  I left and rejoined a second time.  After a few minutes it dropped out again. 

I closed Zoom, uninstalled Zoom, downloaded the install program and reinstalled Zoom.  I rejoined the call and it worked until the call ended.  Today, July 6 I was on a Zoom call and the audio dropped out again.  I closed Zoom and rejoined the meeting three times.

This is unacceptable performance of a tool I use weekly.  Does anyone have any ideas as to what to try next?  The speakers and mike work fine with other applications.

Hi everyone! If someone can help me out that would be GREAT..

i was on a meeting hosted by another Zoom user. She made me co-host which allowed me to record the meeting on my end. I chose to record through the Cloud. The meeting ended and I thought the recording would show up. But it didn’t. I assumed it was still processing so I checked back 24 hours later, still nothing. Then I realized you have to be a paid user to record on the cloud. I’m sure the original host is a paid user but I’m not. I reached out to her and she said if I record it, it will show up on my account not hers. So here I am trying to troubleshoot how fo get access to my recording. I know it was recording because it had the cloud icon on the left upper side of the call. Any help? Do I have to become a paid user in order to access it now? Has anyone experienced this?