I met with my vocal coach today, and she could hear me perfectly well through the mic on Zoom. However, when I tried to play a backing track from my computer system (Macbook Pro) to accompany my singing, she could not hear any sound. This has worked perfectly up until now. How do I troubleshoot this?

Hi,

I have a participant who can enter my zoom meetings without the mic being under my control as the host. The mic icon is not visible on their zoom window, in the zoom window drop-down-list or in the participants list.  Where the mic control is usually displayed there is nothing.  And when I hover over the video control menu the Ask to Unmute options does not display. They also can still use their mic when I disable the Unmute Themselves option in the Security drop-down menu.

I can still hear them and they speak with the group without any problem, but I don't have any access to the mic controls and can't turn it off. I've asked them to turn the mic off, and they say they've turned it down on their end. 

Effectively, I have zero control over their wish to speak whenever they want.  Given I run a silent writing group, this opens up a security problem with zoom bombers.  Several of whom I've already had to deal with.  And my first line of defence being to turn off all the controls.  But in this situation I can't turn off their mic.

Has anybody else had this problem, and have you been able to prevent participants from entering the zoom room with total control over their own mic with the mic controls invisible?

I have had a recurring issue where meetings I schedule through the Outlook plug-in (version 5.14.10.876) are then be deleted on their own right after scheduling. This seems to occur when I do a meeting request (no sure if it also happens on a regular scheduled meeting) and have the plug-in schedule a Zoom meeting with it. I did not have this issue with prior versions of the plug-in.

Are there any know issues/bugs with this release?

Steven Pearl

I have a Zoom Pro account and have a Zoom Room that anyone with the ID and Passcode can start/join at any time 24 hours a day. It has 6 breakout rooms that anyone can join at any time of their choosing.

We manually close the meeting room once every 24 hours.

When someone other than myself is the first to open the Zoom Room for that day and they open the Breakout Rooms, they know to choose the option to let any participant join whatever Zoom Room they wish. The Zoom Breakout Rooms options are set by default to let any participant to return to the main room when they wish.

I just added a 7th breakout room. When I am the person to open the Zoom room, all 7 breakout rooms appear. But when someone else opens the Zoom room, only the original 6 Breakout rooms appear.

Adding a new breakout room did not cause this problem before - but it is a problem now.

1. How do I set things up so that when anyone opens the Zoom Room and the Breakout Rooms that *all* 7 of the Breakout Rooms appear? That used to happen automatically but now it doesn't.
2. Is there a way to set opening the breakout rooms to default to *allow participants to choose the breakout room* instead of defaulting to the host assigning people to the breakout rooms?
3. Is there a way, when closing the breakout rooms, to set by default the closing time to 15 secs rather than the default 60 secs?

Thank you for your responses...

I am having trouble with Zoom and Calendly working. Schedulers receive a hold in their Outlook calendar but no Zoom link. Then when I manually send a Zoom link, it is not working for some reason. Seems like the Zoom links created by Calendly are buggy. 

I attempted to record a zoom meeting in HD. Both my guest and I configured all the settings to record in HD and I also ensured I contacted support to ask them to enable 1080p recording. When I am in view, I am full screen at 1920x1080, but when the view switches to my guest as the active speaker, the screen has black bars on both sides. I assume this means it recorded her at 4:3? I am editing the recording in Premiere Pro and am wondering what the best course of action is? Cutting the footage into segments and then rescaling my segments down to match hers would likely be time consuming and effectively reduce the quality of the footage when viewed on a large screen. Any other ideas or suggestions? I plan to post the edited video to YouTube.

Hi everyone,

I am getting an Error when trying to livestream: "You do not have permission to live stream. (200)"

Im trying to livestream to FB or Restream and both give an error. I am logged in as the administrator, and "live streaming is turned on in the account and in my user account too!  Please help!  

Clearly I have permission to stream as per the below screenshots - any idea what is happening?

There's no check box specifically for linked in or restream....could that be it? Even though live streaming is enabled? Do I have to put something in the "specific instructions box?"   

I did check and enable the custom live streaming option...

Please help. Thanks!!