Hi

Can anyone help please?

My own image on Zoom has started freezing after a few minutes and then fading out to black outlines with everything else yellow.

I can see all the other participants perfectly with no stutters in either video or audio but they just see the frozen yellow me!

Stopping and starting the video just repeats the process.

It even does this when I just test a meeting with no participants.

I use an ACE mini PC with a generic webcam which has worked fine up till now and both Win 10 & Zoom are up-to-date with their latest releases and i've deleted an reinstalled the camera drivers

All the kit works absolutely fine on Skype - i'm completely flummoxed

Anyone any ideas please?

I noticed other users had similar connectivity issues with ethernet. Is this a known issue, and if so, are there any suggested steps I can take to resolve?  It only happens with zoom - not other meeting apps.  If I am connected to wifi, this error does not occur.  

Thank you for any advice. 

Hi. I included several polls in our meeting yesterday, but nothing is showing in my reports section to see names, etc. My setting is set up correctly for Zoom polls.

How is it that I can download polls information next to the meeting name, but cannot see poll details in my Reports section?

Thanks for any help with this.

Mari 

Hi. I recently was the presenter on a Zoom call featuring about 60 participants. I shared my screen, which consisted of a Keynote presentation. On my screen I saw the Keynote presentation and several participants on the right side of the screen, which is normal. However, as I found out later, the participants were seeing a dark gray box on the right side (attachment) throughout my entire presentation. The attachment shows the dark gray box. Pay no attention to the gray box in the middle; that is supposed to be there. Focus on the box on the side. I have done multiple Zoom presentations since the start of COVID and have often shared keynote presentations, created and displayed on my Mac book. This is the first time this problem has occurred. Can anyone  help?

Some user experienced the following error after our DUO 2FA is turned on. The user uses Outlook desktop v16 on windows 10 server. He can not use the Zoom add-on.

The error message is:

ADD-IN ERROR

Sorry, we can't load the add-in. Please make sure you have network and/or internet connectivity. Click Retry one you're back online.

There is no internet issue. The web version of outlook is fine. The mac version of outlook desktop is also fine.

"code":3001,"message":"Meeting does not exist: 85266242327."

I receive an access token through server-to-server OAuth2 authentication and use it to obtain a join token from local recording. While I can obtain a join token for meetings I created, I cannot obtain a join token for meetings created by others. Is it not possible to obtain join tokens for meetings created by others using server-to-server OAuth2 authentication? Would it be possible if a specific scope is set? If you know of any other methods, please let me know. Thank you.

bonjour, 

je travaille sur un Chromebook, et il m'est impossible de rejoindre des réunions. Le message "Les réunions chiffrées de bout en bout ne sont pas prises en charge sur le navigateur pour le moment." s'affiche à chaque fois. Cela arrive depuis quelques mois après m'avoir demandé une mise à jour de l'application.

Comment résoudre ce problème s'il vous plait ?

Merci à tous. Bonne journée