Hello, 

I am hoping someone can help me. I instruct classes via Zoom but continually have problems with sinking my music and voice.  The majority of the time they can not hear me or the music , the music is going in and out, my voices is going in and out . Any suggestion would be helpful regarding setting or connection. I have tried playing the music off my blue tooth off the computer and still having issues. 

Thanks in advance. 

I am trying to remotely help a (not techie) lady, fix a problem with Zoom. She is on a Windows 10 desktop and using MS Edge browser. She does not have a webcam or microphone - but that's not a problem because she just want to watch and listen.

She has used Zoom before without problem, but last week she joined a zoom meeting and was able to see the video, but unable to get any sound. Sound on the machine is working - she can watch youtube videos etc with sound - no problem. She is joining via a link that takes her to Edge - she does not have the client installed.

I set up a zoom meeting and she joined using Edge, and video worked, but again no sound. There is an option in Zoom to test audio - she tried this and sound came out of her speakers just fine. However she was unable to hear anything I said via Zoom.

Sound settings in Windows all look fine.

What else should I be looking at?

Thanks,
Roy

I am able to add a new image to the backgrounds in the advanced settings but cannot access this in a meeting. Also, I cannot find my current version  and nor can I see an option to update Zoom.

I have a Pro account and am reluctant to delete and reinstall as suggested when I search - I have upcoming meetings scheduled and dont want to lose those.

Can anyone help?

Out of no where, starting 2 weeks ago, when I would adjust a new meeting to be recurring, Zoom asked me how many times would it recur, what is the end date of the recurrence, and what day of the week would it recur on. As a result, the meeting shows up many times, like 30 times.  Before this update or whatever it is, I would select recurring feature, and that would be that. There would be one meeting item in my dashboard that would remain indefinitely.  Any idea what happened? Is this an update or something else?  Is there a way around it? Why is it happening?

Also, I signed in today (7/12) and none of my meetings, meetings which had been there for up to a year in some cases, were there. Any idea?

Thank you!

Shawn

Hi, 

I have updated the webinar banner image, but while sharing the webinar link on social media the old image is displayed instead of the updated image. I have re-upload the banner multiple times, but still, the link is reflecting the banner which was uploaded the very first time.

Please suggest a way out.

Now when I try to schedule a meeting it supposes I want one on the spot. And when – after five times – I finally get it to set a meeting on the correct date, it won't let me determine end time. I'm astounded that Zoom would change an interface that was perfectly fine to something that is now extremely problematic. It shows a complete lack of regard and respect for their customer base. I want to revert back to when it was working without issue.