HI. I paid for a monthly subscription but it did not upgrade my account. Earlier on, it says on my profile that my current plan is Zoom One Pro and I also have verified from my Apple - Subscription that I'm on paid subscription. My zoom account says otherwise. 

Does anyone know what I should do or how this can be fixed. I already  clicked on "restore purchase" but nothing is happening. 

Thank you. 

I am using the Free version of Zoom. I created a Scheduled Meeting using the Desktop app (signed in with my work email, on my business domain) and included a client in the invitees list. I then went to the Zoom website to download the .ics file so I could send it to a client.  I opened the .ics file myself and added it to my personal calendar (Gmail account, via the MacOS Calendar app).

I sent the .ics file along with the joining details and a nice message to the client, using my work email (same as the email with which I created the meeting). The client accepted the invitation, but here is the weird part - I got an acceptance notification sent to my personal Gmail. I would have thought it would have gone to my work email. Now in my Gmail/MacOS calendar, I can see the client's acceptance status. How did my personal calendar get this status update? Also, is there an easier way to handle sending invites like this? Going to the website to get the .ics file is a pain.

I am worried that I somehow double-sent an invitation, which would look bad and also be confusing.

When inspecting the .ics file in a text editor, I see nothing in it containing any Gmail address. In fact, the only email address in the .ics file is my client's. How then could the client's acceptance be sent to my Gmail?

I just held a live webinar. The audio sounds great. But when the recording is played with the video, I get a double (slightly off) audio, like an echo. I know that it is not the audio file, because the audio file plays great. Help! This is a training class that I cannot repeat since it was live.

With the recent updates which broke, then fixed the recurring meetings showing up on the desktop app, is it possible to always show my anytime meetings? I can't find any setting that would allow this.

It was much better when they showed up on the home screen, this new view that hides them is a downgrade.

Thanks.

For the past two months I've been unable to view the breakout group chat in all of my Zoom meetings. I'm able to see the chat for the main meeting. As soon as I enter the breakout group, I will be able to see the small notifications by the chat button when other participants post to the chat, but when I click on the button, it only pulls up the main meeting chat. I have tried restarting, uninstalling, and reinstalling the application, to no avail.

a problem on a desktop computer:

when we enter a zoom meeting, we hear the sound, but every participant's box is a black box with no picture: no picture and no video, just black boxes with users' names/

I have tried to uninstall zoom and reinstall it, but this did not help.

the windows version on this particular computer is XP.

other computers here work fine, with no zoom problems

this applies to ALL zoom meetings on this computer

thank you for your help