Hi All!

We are using Einstein Conversations Insights with Salesforce for our call analytics tool.

We are looking for a way to add a call recording consent page before entering a video call.

Ideal Solution:
Landing page before entering the call
If the customer chooses not to be recorded, the call will shut off the recording, and the call will continue.

This would happen at any point during the call.

Does anyone have any ideas or thoughts about this?

Hello,

I am having problems seeing the video when in a meeting. The other participants in the meeting can see my video  and I can see that my integrated camera is on (I am using a laptop). The problem is that I cannot see any video - either my own or from the other participants in the meeting.

I have checked the privacy settings and It set to allow access to camera for Zoom.

I have had a meeting using Teams and there was no issue seeing my own video as well as from the other meeting's participants.

I have also uninstalled and re-installed Zoom -  no change. Software is up to date with Version: 5.15.5 (19404)

So the video is working but Zoom is not showing any of the video feeds in the meetings. My screen is a solid black.

It is a Dell Inspiron 7559, Windows 10 Education, OS build 19045.3208 - it is up to date.

Any help would be appreciated.

Regards, AB29