I have had an account for several years under ***********....owner Mac Gervan & Associates Ltd....

This email address 'reports' to ***********( the actual email address) and if I need to reset my password etc, when I use *********** it often take 10-15 minutes for google to check my secondary account so often by then my time has expired and I cannot change password etc....

So...I tried to change my email address on account to *********** ended up with 2 accounts , one *********** is a pro account and the other an hour restricted account...and I can't seem to keep them straight and have people having trouble checking in and then get limited to 1 hour...

So, the simplest solution would be to get rid of the ***********, but would prefer to use this account from now on...

Any suggestions??? can I switch my pro membership to the other email address??

or

if it is near end of my year subscription, should I cancel the *********** and upgrade the other address???

---I use my computer and my ipad for zooming...

can you help me here

thanks

mac gervan

613-541-9058

Ipad version doesn’t load background images anymore. Has to always be loaded manually when starting a meeting which defeats the purpose of having background images. This is typical Zoom practice of patching and upgrading software then they keep breaking things.

No useful way of letting Zoom know they broke it. Chatbot is so stupid it is worthless to use but it does show Zoom is going after money like all greedy corporations eventually do by not providing customer service.

Can anyone let Zoom know they broke the app? Can’t get any help at all from Zoom.