Hi all, 

Every time I try to open my Zoom Desktop Client 5.15.0 (19644) for MacOS Sierra 10.12.3 ; MacBook Air 2015 , it crashes and shows me an error message that says "Zoom quit unexpectedly" (see attached image). The error message immediately freezes and then disappears, followed by another window with a "problem report for zoom.us". If I click "Reopen" it just repeats the whole cycle. 

I have tried uninstalling and reinstalling the desktop client on my device, and I've tried restarting the device, but none of that seems to work. Other posts suggested that I go back to an older version of Zoom, but I can't figure out how to do that from the Zoom Download Center. Please help, thank you! 

I'm running Windows 11 on a Dell XPS full feature laptop. In the Zoom app, my record button is missing. I have gone into my  Account Management then Account Settings, then I went to the Recording tab. Under the Recording section, I confirmed that the Local Recording toggle is set to enable and so is Cloud Recording. I have deleted and reinstalled the app, downloaded from the Microsoft store. I have searched the knowledge base and community but no joy. Any ideas?

I dont know if this is the right place to post this, please help.

I was given/shared access to a different zoom account than my own, and for some reason I am getting every email notification for when that account has someone join a meeting. They have apparently removed my email from their account but I still am getting emails every time they use it and its cluttering my inbox, and I don't want to block zoom from my inbox. I may have to block a key word so I dont lose all zoom emails.

I would really appreciate some help on this!!

I was able to almost all of the meetings thru my zoom account app. In one of my zoom meeting invite when I try to join I am having the below error on my iphone:

error: app_not_configured_for_user

tried to clear the web data and chace but still no luck, any help on how to resolve the error

When I record a meeting usually my thumbnail shows up right to the shared screen. I recently recorded a Zoom meeting where the thumbnail showed up on the screen. I prefer the latter. How can I replicate this? I could not find anything in the settings. 

Hello.

We had a large conference call yesterday via our paid Zoom account.  Meeting was set to "Auto Record" and to "Cloud".

Here's what happened:

1. The meeting began autorecording when the host joined, and saved the recording to the Cloud.
2. After 48 seconds, Host accidentally turned off recording, then turned it back on moments later
3. The next day:  We check the cloud, and only the initial 48-second recording is saved.  The much longer recording that began when host turned Record back on is not there.

When accessing the cloud recording I do the following:

-log into my account on Zoom.US.

-Click "My account"

-Click "Recordings"

-A recording for the meeting is here, but is only 48 seconds in length. The longer recording is not there

When accessing local recording on the host's Mac:

-Mac: /Users/[Username]/Documents/Zoom

-Folder is empty

The recorded meeting needs to be shared with dozens of corporate investors. We have tens of millions of dollars on the line if they can't see the recording. 

Assistance is greatly appreciated.