Unable to receive ZOOM verification code from email, afraid account may have been hacked
This question concerns my Toastmasters club account. Neither my president not I can log in to the account without the system asking for a 6-digit verification code (no one in our club set this up). My president's club email forwards to his gmail, which is working (tested) but not receiving the code. Frustrated with the circular bot "help", I called Sales last night and explained rather impatiently that neither my president nor I could log in, nor was my president receiving an email from "***********" with the 6-digit verification code. She (Christine) asked me if I knew the domain name that appeared to be associated with the account, "impatiently Domain Friends", "nttfriends", something like that - I said no. She said she would escalate my case and asked for my email as well as repeating the email of my club president so I would receive the case information; so far I have seen nothing in my email, and neither has my club president. Our club pays a monthly fee to use ZOOM but so far I am not impressed by the support system for our club. The chat bot goes in a circle - you can't get to an agent or human w/o verifying, but, when you can't get the verification code to log in it becomes a nightmare. Can anyone help my club, please? Privately, I can only provide the 10-digit PMI and my president's email address; we don't know our host key. Thank you!
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