Hello Zoom community,

I'm looking for a way to set up an introduction video that plays automatically before participants join a Zoom meeting. I've read in some places that this option is available, but I couldn't find it in my account settings.

Can anyone guide me on how to enable this feature? I'm using the latest version of Zoom and have a regular account. Are there any specific prerequisites or additional steps I should follow to activate this functionality?

I appreciate any assistance you can provide in advance.

I work at an organization that uses zoom for tutoring, the links to the individual tutors were not working, unknown to us. it seems as though the links that were generated on set up when creating the tutors "rooms" changed. Is this a normal occurrence, we are just trying to determine best practices for preventing an outage of services created by this issue in the future.

thanks for any help and regards

Hi,

So our office does a all day zoom meeting however over the past two months almost everyday it ends the meeting at 2:30. The meeting then has to be restarted. There is nothing in our set up that says that it should end and we cannot figure out why it is happening. Any suggestions?

I was going to record the meeting and made a test recording at 16.47 before we started just to check that it worked- and it did! The audio was saved in my zoom file. 

Then the other participants joined and I restarted the recording at 17.07 and stoped the recording at 18.30. I opened the zoom folder and there is the recording but when I klick to convert it I only get the 2.05 minute long "test" recording that I did 16.47.

The file looks big enough to contain a longer audio-file but I only get the small one when I open it!

To add on that I can not find the recording at all on my zoom account, I assume that is because the meeting was scheduled and set up from my employers account, but he can also not find the recording on his account. 

Please help!

I can't seem to sign into my account using SSO on my mobile app. I enter the company domain, press 'continue', and then it just goes to a page saying 'Safari can't open the page because the server cannot be found'.

If I try by saying I don't know the company domain it says my email is invalid.

Any help appreciated.

I have a problem with my video. When I'm in a zoom metting, my camera is on (a little light turns on beside it to tell me it's on), but my screen is just black, even when the video is activated. I tried to check in the confidentiality paremeters of zoom on my laptop (HP, windows 11), and it says that zoom can use my camera. I checked in the zoom parameters to see if it really takes the camera of my laptop as the output for the video, and it does. I even checked the applications that can use my camera in Kaspersy, and zoom can. I don't know what to do. And my camera is not brocken because I can use it in other applications and it works perfectly. It's just zoom that seems to just display a black screen, for some reason.

Here is a screen of the parameters in zoom, where it shows my video:

Do someone has any idea of what I could do?

When I invite people to a zoom meeting, I click Invite and then I see a panel with some names. I see 8 names, not always the same. My colleague just checked, and she sees 12 names. The person I talk most often with is not among those 8. I have to type the name in the search to get to his name and it's a common name, so it takes some time to get him. I would like to know how I can control the names on this panel. Can I add someone permanently? 

Our tech support told me to add h8im to the 'Contacts' on zoom, I did, but he still does not show on the Invite pop-up. 

Does someone know how to do that?  (see attached image)