Hi, 

I was wondering if someone could help me with a problem I am having with Zoom recordings. I do not have a paid for account, and I get sent recordings of meetings that I'm not able to view. Whenever I click on "View Detail" on a cloud recording, it says "Unable you have not enabled Cloud Recording." I've tried to look up youtube videos on this and nothing is helping or can seem to figure out why I'm having this problem. Other people who get sent the same recordings are able to listen to them and they don't have a paid for account either. If anyone has any idea why this is I'd appreciate any feedback you give me. 

Thanks!

Hello, The past couple times I have used Zoom I have had issues with upgrades---meaning I am signing in to my meeting and then there is a box that pops up  asking. me to do the upgrade. So I click to do the upgrade, and it looks like it is going to do the upgrade  but then I get a message the upgrade failed. Last time I tried to use zoom because  I was unable to do the upgrade, I could not attend my meeting. Any thoughts or help with this would be appreciated. 

Had issues with the above at our meeting today, and we had to cancel. There were 7 members on zoom but we were all experiencing feedback, and delayed spoken audio. There was also intermittent sounds in the background that were none of the participants (like a game sound).  We had to cancel meeting as were unable to proceed. This occurred on 7/16/23 at approx 6:30 pm (Pacific Time).  Could this have been a Zoom issue? 

A colleague made me an admin once for a meeting, and now every time I sign on, her name pops us as my screen name. I've changed my profile settings, but it still thinks I'm her. I know I can change my name each time I'm in a meeting, but how do I re-set so that my computer recognizes me as me? 

I used to be able to enter my meeting room and see a notification that my guest were in the waiting room whenever they arrived, then allow them to enter. Now if I begin my meeting before anyone is waiting (host>>top right nav of this page) my guests see a message to the effect that I'm already in a meeting. I don't know they are waiting and can't admit them. 

I googled this and it has something to do with a "quick start meeting" doesn't put me in the "same room" as my guests who I sent an invitation to ...but I can't figure out how to start my meeting in some other manner that doesn't cause this to happen. 

If I get an email announcing someone in my waiting room, I can click on that, and I end up in the "right room" and able to admit them. But the problem with waiting for them to arrive is that if email is delayed, I'm starting the meeting late, and they are wondering what happened. 

I would really appreciate someone's assistance with this! Thank you!! ❤️