We have a VDI environment and all users have the same setups. However i have 1 user who cannot take screenshots of Zoom meetings. When they do, the meeting is blacked out. You can see the Window frame and anything else in the screenshot. This only happens in Zoom. Teams meetings screenshots work fine. Other users with the same license can take screenshots. I have dug through the settings and cannot find anything that would affect this. I close every application on the desk top aside from Zoom to make sure nothing else is stopping it to no avail.

Any ideas on what would do this? i have found countless posts of people wanting to do this but nothing on how to fix it.

Hi all, 

I’m using a new iPad Pro (iOS 18.5) and Zoom (version 6.5.1). In my meetings, I want to share my screen to show a website that includes video and audio files, and I’d like to be able to play them for others in the meeting. Until recently, this wasn’t an issue, but I’m now unable to perform these tasks. 

The website also includes a feature where I can record myself saying something and then play it back. I’d like to be able to do this during the meeting as well, but I’m currently unable to.

Yesterday, when I was using Zoom as normal, with dual screens and my laptop, I went to share my screen and suddenly both my monitors stopped working, full stop. I couldn't get it back again on the call, but afterwards, the problem persisted. So I rebooted my computer. Now I can only use one external screen at a time. I can't use both. Both screens work independently, but when I plug them in together, neither of them works. I spent two hours with Lenovo, and we've reinstalled the drivers, et cetera, and we're trying to figure out why Zoom appears to have blown my graphics card. Has anyone else had this problem? Do you have any suggestions for things that I could try at this point? Should I just reinstall my entire operating system, or has Zoom caused hardware damage, so I need to replace my laptop? Thanks for your help.

Every single time I use Zoom, it crashes my internet across all devices.
I still have Wifi - I can login to my router - but no internet on any devices.

This only happens when using Zoom.

I have restarted my router, restarted computer and my network card, and tried splitting my connection into 2,4 and 5GHz networks. I've updated everything, nothing works.
Please can somebody help me?

Hello all!

A few weeks ago I had to access settings while a meeting was going on. The client shut down, I restarted it and kept on with the reunion. 

After this I could never again access settings. Everytime I click "settings" the client crashes. The software has been updated since then and the problem persists. 

Does anybody know about a solution? Any help is appreciated.

Thanks. 

FullHD as an extra Zoom option (enabled for me by Zoom Support) works fine with Mac OS X Zoom Clients in both directions, but not with iPad OS in the same perfectly fine network. Both visually and according to Zoom statistic we see the differences in the video quality. Zoom for iPad OS misses even the option "HD video". Zoom support says, that this is not a problem, because the setting with HD will automatically turn on in a meeting based on network bandwidth. It is definitelly true according to Zoom statistic, but the picture coming from Zoom on iPad Pro to Zoom on Mac is not a FullHD. It is HD only.  Same network, no public routers in-between, not a mobile network. 

Mac OS and iPad Pro in Zoom video chat statistic:  Mac - FullHD, iPadPro - HD only. Both Zoom pictures in full screen. Any experience with that?