Hello, I'm hoping someone here can help. I'm stuck in an endless loop trying to log in to my new Zoom account. I successfully logged in and scheduled meetings when I first purchased the account a few days ago. A few days later when I went to start one of those meetings, I started to log in like normal but it asked for a verification code. However that verification code never arrived. We've tried all the help suggestions on Can't Log In support page and still nothing.

To add insult to injury, I have not been able to start a support ticket because you're asked to log in to do it – which is the exact problem, I can't log in! I have tried calling on the phone but of course the voice prompts ask you to log in and get various account numbers BUT I CAN'T LOG IN without the verification code which we are not receiving. It's so frustrating!

I did finally send a support ticket through one of my other accounts but the respond was that either my email identity and or account doesn't exist, but obviously it does because I have the receipt and am getting charged for it. Unfortunately Zoom then closed the ticket without giving me the opportunity to respond and I'm back to the beginning again. 😞

Is there any way to disable the raise hand feature? It gets distracting when everyone raises their hands when it's not needed and notifications keep popping up. Also, the notification popping up seems to be a new thing and there is no way to disable that as well.

We already disabled zoom app button from settings

but we still have  it in a recurring meeting

We are unable to  hide both app and whiteboard buttons to our hosts / cohosts.

Why the global setting is useless and ignored?

We do not have any whiteboards inside this planned recurring meeting.

So, why the button is still here?!