Hello!

I recently lost the card associated with my billing account. When the invoice for zoom pro came, I decided I did not needed zoom pro anymore and a customer service rep kindly rejected the invoice and put my account on the free tier.

However, I just got an email about having lost access to my zoom cloud recordings, which apparently will be deleted in 10 days. I can only get access to them by resubscribing. I have the link to a recording I am interested in, but the video does not start since it says the cloud subscription ended. So... I am not sure whether the video has been deleted already or not. (I received a similar warning when the whole credit card thing happened).

So right now I don't know if I should resubscribe to download the recording or whether it has already been deleted and it would be futile. Is there a way I can know if a recording has not been deleted yet?

Thanks folks

One of our team teachers, recorded his class (with no public) on the cloud storage, sharing his screen, and when recording, the view of his camera appeared ON the presentation (top right corner), but then in the recording, the frame of his camera moved to the right side of the presentation adding a black stripe.

I looked over the settings to deactivate that view because we need all the recordings of the presentations to have the same view; with the frame of the speaker ON the presentation, top right corner. But I couldn't find it.

Please help!

Hola a todos,

necesito recuperar mi cuenta de zoom, tengo mi contraseña y todo pero no puedo ingresar porque perdí (ya no tengo acceso) al correo que tengo registrado y necesito cambiarlo, cuando intento ingresar no me deja porque detecta mi maquina como un nuevo acceso y manda un correo de verificación al cual no tengo acceso...

Hello, 

For the first time ever using Zoom with my students, they are being denied access to our Zoom room and see the error message: "the host has another meeting in progress."

The only thing that has changed is I upgraded my Zoom account and had to change the contact email address. 

Thanks!

- Mark

i've created a meeting and added a domain mail id as attendee (***********) but the attendee haven't received the invitation mail yet.  FYI there's no restriction in that domain mail ID to receive any mails

but in the same meeting , i've added *********** - normal gmail, in that instantly i got the invitation

Hello!

How can I set "Periodic meeting" to be held at any time?

When I use "Periodic Meeting", my screen says: You must select the time of the periodic meeting, the end date, and so on. But I need to hold a meeting at any time. How do I set "Hold a meeting at any time"?

When I used it some time ago, I was able to set "hold a meeting at any time", but recently I can't do so.

hello

There is such a thing. There is a conference hall where sound equipment is used. It works flawlessly, there is an amplifier and a mixer connected to it, and 4 microphones and speakers can be adjusted with the mixer. In the conference itself, the sound is good, but when trying to broadcast the sound via zoom, people hear weakly when listening via zoom. People listen to the program on tablets/phones. You only hear the microphones weakly, but when you broadcast sound from the computer, for example - a YouTube clip or something, you hear well.

When you connect via Zoom and talk directly through your tablet/phone/laptop - you can hear well if you talk directly through Zoom, not from the conference room. But if everyone in the conference room can't hear well. And this is not only for us, but also for other colleagues. Maybe it has something to do with sound and HZ?

Same problem with zoom everywhere.

Hi, I was looking for help with my issue but never found anything on internet about that.

I'm in a meeting, I start to share my screen and my video picture becomes small. I would increase it, can I?

Can I make it as large as my screen?

Thanks a lot