Good morning all,

We have installed Zoom for Lightning / Contact Center in our org.

Anyone out there have any suggestions for generating Salesforce cases from Zoom calls in Contact center?

I am looking to implement some sort of automation like flows. I am trying to make this as simple as possible for users on a call with a customer to log a case in Salesforce, or to log a case after the call is completed.

Anyone out there doing anything like this?

When we had Verizon they had a case modal that popped up during the call that users could populate during or after the call as needed and that would generate the case or not as the user decided.

Any suggestions?

Steve

Hi.
I'm using Zoom simultaneously, in my computer and in my smartphone. I'm teaching students how to use the applications. During the meeting, I share my screen from my smartphone, while I'm also attached to the meeting by my computer.
There is a strong Echo while I speak. In some cases it can change into feedback.
I turned off my zoom microphone, also unchecked the smartphone's microphone. Also put down the computer's speakers and tried to hear from my smartphone only. It didn't get better, the echo remained.
Is there a way, I can do in order to make things better?
Hope there is...
Waiting for your kindley reply and help.
Thanks,
Boaz

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