Hi Everyone! I work for a MSP that has a client that has had nonstop zoom issues...Just looking for some help, any help really....I am a senior engineer so I have done most of the basic troubleshooting steps....It happens on surfaces....I am not sure why, but surfaces have so many issues with zoom. They are running Intel processors. Is there any advice you can give me to help my client? They are incredibly frustrated. thank you so much

We have some users that are using Teams Meetings in our Zoom Room that experiences Video issues intermittently. It seems like throughout the hour long meeting, the screen will freeze 3-4 times. I seems like we continue to have these connection/bandwidth issues with teams through zoom rooms constantly and not sure how we can fix this. We never have issues with zoom meetings, solely just teams. Also it is just down to one room of ours that usually has this issue, but we have ruled updates for for the app since it's happened across a series of different updates

Zoom controller version is 6.4.6 (3654)
Zoom Room App Version is 6.4.5 (5758), 64 bit



Any troubleshooting tips would help in this case.

Hello Epic Zoomans, HELP needed asap…

So I promised my community I would do them a how-to on connecting the LIVE STREAMING app in Zoom to their FB groups so they can still stream and stop the panic.

This is where I have a problem; I can’t fricken connect myself to add channels, then add the details etc, I've added the app, but when I go to open it, the wheel of doom goes around.

I have deleted, re-installed, and even opened a new Zoom to check.

Basically, I tried everything…

People are waiting on me arrrhhhh, anyone please HEEEELLLPPP!!!

X

Hello, 

I just had a meeting with another person and "3rd person" was fathom note taker.  The video was recorded with very low resolution.  I don't see where to turn on HD recording in my settings.  I have the business plan.  Can you someone point me in the right direction? 

Thanks

Hello,

Does somebody know which would be the best set of specifications to consider for a 12th or 13th gen Intel processor for a laptop that must be able to host and stream Zoom meeting for 10-30 people without lag and with high framerate (given reliable and low latency consistent internet connection)

For example, would more performance cores be better or efficiency ones ?

Would you say that the internal GPU plays a significant role? 

Does somebody know deeply the requirements for audio-video streaming in such a way that i can choose the better CPU for my necessity?

The idea is that i want to save money as much as i can, i know that i could just throw 1500 bucks or more at a laptop and be safe, but I'd like to spend less, as higher end laptop also have other things i do not need

One road i tried to follow, but i need help to go further down the line, is to look at the hardware specification for Mini PCs certified to work with Zoom, for example i found this mini PC, that mounts either a Core i7-12700T or a Core i5-12500T (https://support.hp.com/us-en/document/ish_5869340-5869384-16)

I understand those are Desktop CPUs and that those PCs will run a specific windows install optimized for a special version of Zoom... but how special is that ACTUALLY? 

Couldn't there be a laptop CPU that performs closely?

Are you aware of it?

P.S
I tried to look at Zooms tech requirements but they seem to be tailored towards people that speak to each other and don't care to be seen by everybody at the highest quality possible. so the specs in that case are very low and thus not true.
As soon as you need to be a little more professional look they throw at you mini PCs with desktop CPUs, or 1800 dollars laptops.

But i'm sure that with the correct knowledge you can find the right CPU.

Thank you!

My camera is on top of my screen.
My video is just below that on the screen.
My guest's video is below mine.
Both videos are wide screen due to webcam doing HD, so can't put them side by side....
Problem is, I look at my guest video when I talk which makes me look like I'm looking down at the ground to my guest and not 'at them'.
If the guest video was above mine and thus nearer the camera, then it would look like I'm looking at them.
How do I get their video above mine (or mine below theirs)?

Hi,

How do I disable this pop up when someone raises their hand? The participants who've raised their hands get moved to the top of the gallery as it is. This pop up seems unhelpful and besides that the host has to keep closing the pop up each time someone raises their hand.

In the participants panel we get two more notifications for a raised hand:

Please disable the pop up message. Thank you!

Every once in awhile when we have an issue where if you touch the zoom app JW library will get removed from second screen and replaced with Zoom.  Of course you see all of the friends on Zoom on the monitors in the hall.   You have to go back and click on the task bar second screen for JW library to show the daily text again on the monitors.  If you close zoom and JW library and reopen it will resolve itself.  Does anyone have a fix? Thanks.