Hello,

not sure if this is the right space for a technical question.

in my current work environment a custom root CA is required for traffic leaving the data center.

On Ubuntu I have installed the custom CA certificate in `/usr/local/share/ca-certificates/extra`. It also shows up in `/etc/ssl/certs`

I am aware, not all apps are using this trust store; So for Chrome or Firefox I also installed it for the traffic to be allowed.

It seems on Ubuntu the app is not using the custom CA either, as on SignIn with google SSO I get an error dialog, basically giving the error: 

"Unable to establish secure connection to Zoom - Open your browser to check internet connection"

On "View Certificates" it states that the "Webrelay certificate is not trusted" - "Error code 100"

So my question is; Is there a way to configure the zoom client to use the custom CA certificate?

Thanks a lot and best regards

/Thomas

I have participated in a number of Zoom meetings and recently set up a professional Zoom account for a small special interest group I am working with. I had expected that setting up a meeting would have been easy and intuitive but was soon to learn otherwise as apparently many others have. I am a very experienced computer user with a professional IT background. Imo Zoom  has a very poor unintuitively user interface by todays standards. I simply don't have the time or inclination to spend hours or days trying to figure out how to use a program like Zoom to run online meetings. I expect it to be obvious and to "just work" seamlessly.
But my real complaint is about the deplorable support system. From clicking the chat support button after not being able to figure out something, we have  just gone around and around in endless circles for some weeks now,. Not once have I received a  single response that directly addressed any of my concerns or problems which  increasingly have just become the frustration of trying to quickly and effortlessly use Zoom for running simple  straightforward online meetings. This is what this product is product is supposed to be able to do, isnt it or have I got that wrong too?.
It appears to me that the support system is driven by some sort of automated or semi-automated process that responds to any request or comment with a request for more information circuitously.   
If this is someone's idea of a sick joke then it is pretty sick but I actually suspect the people behind this charade are serious. I find it difficult to believe that  an organisation like Zoom can be so professionally incompetent but the proof is in the experience. I've talked to a few others who say they have experienced similar things. Yes they sat "Zoom is a convoluted mess that takes a lot of frustrating nonintuitive guessing to figure out how to use it. And the support- forget it. It is just a joke".
My  problem is that I don't find having my time wasted by incompetent idiots all that famusing however.   

I have been using Silversneakers zoom classes for over a year. Suddenly I can’t get into the zoom sessions. Silversneakers support says the issue is not on their end and that it’s a Zoom issue. I have not been successful in finding help from Zoom. Their support is not helpful abd I can’t seem to get through to a real person either on the phone or in a chat box. Does anyone have any ideas on how I can get this problem fixed? I’m beyond frustrated and desperate for help! Thanks