Resolved! Crash on demand
I have three different machines all running the same version of Zoom on the same version of Linux, two work perfectly the other has a problem. On the newest of the 3 machines, I can make Zoom crash (or at least lock the display) on demand. I've discovered two different sequences that cause Zoom to crash First method: Second method Either of the above sequences brings the zoom window to a halt, video is frozen and Zoom appears pretty much dead. After a few seconds a pop up appears saying: The Force Quit option has the desired effect, it terminates Zoom. Zoom version: 5.13.3.651 The crash happens just the same regardless of whether Ubuntu is running X11 or Wayland. Given that this is only an issue on one of three machines I don't imagine the problem will be easy to replicate, hence I have been looking to find where zoom places its log files. Being Ubuntu, Zoom is running as a snap so I guessed I would find log files somewhere under
1) get a meeting going, 1 participant is sufficient
2) click the caret symbol (^) adjacent to the "Chat" button at the bottom of the screen
1) get a meeting going, 1 participant is sufficient
2) bring up the chat panel
3) click the upside down caret symbol (v) in the top left of the "Meeting Chat" panel
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"Zoom" is not responding.
You may choose to wait a short while for it to continue or force the application to quit entirely.
Force Quit | Wait
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OS version: Ubuntu 22.04.2 LTS
Hardware: Acer Swift SF314-42
RAM: 8GB
CPU: AMD® Ryzen 7 4700u with radeon graphics × 8
Graphics: RENOIR (renoir, LLVM 15.0.6, DRM 3.47, 5.19.0-40-generic)
Gnome version: 42.5
Windowing system: Either Wayland or X11
~/snap/zoom-client/
So far no luck.
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