We have an account that we cannot access because we are prompted for an authenticator code or recovery codes. The account in question has NEVER had two-factor authentication turned on and recovery codes were never generated.

The help chatbot is broken, because you can't create a ticket, or escalate the support request w/o sigjning-in, but the issue is that we can't sign-in --> Infinite Loop.

How can we contact support without logging in? How can we removed this two-factor authentication without contact support or logging in?

I can successfully connect to my iPad via airplay but it's very slow to connect—about 15 seconds. This has only started to occurring in the last few months after working remotely. Please note both devices are on the same wifi network. Any help would be much appreciated.

Hi, 

I conduct workshops and want to prepare some formatted text  instructions ahead of time and post them into the chat during the session with the same formating I have in word. Whenever I copy and paste from word Zoom removes my bold and bulleted formating. Is there a way to paste text into chat with formating or do I have to reformat my text everytime? If I can, how do I do the copy and pasting with formating? 

Thanks  

I have several meetings scheduled, including reoccuring and individual occurances. All of these meetings are missing from both my upcoming and past meetings.  

When I click in the scheduler, I receive the error message: We failed to list your workflows, please try again later

Is there a known outage right now or a solution?

Thanks!

I'm using the Google Contacts integration and regularly search for contacts within the Zoom desktop client. Not sure when/if this changed, but most contact information I have for some users, especially phone numbers, is not coming across to the contact profiles in Zoom. So far, these are all contacts who are also users in our Zoom institution account.  In these cases, I have multiple mobile phone numbers for some people in Google, but Zoom only shows me phone numbers that are in their Zoom profiles. Is there any way to make this additional information from Google visible and usable? If it's relevant, we are rolling out Zoom Phone to our institution.