I'm the Zoom account admin and my username got locked apparently the credentials got compromised at least as what message I got from zoom. Now for last 6 months, I am trying to reset my password but I never recieve the password reset link from zoom. I'm at my wits end and to add salt to my injury, i was charge USD300+ for one year for facility I cannot use.

I tried to reach support to no luck. I will be easier to reach to President of the United States but not to zoom support. They keep asking me for my personal meeting ID and host key which I input and they keep telling me its not correct. Shame of you Zoom that a human person cannot reach me as your customer. 

You should probably close down you business if you cannot interact and resolve a very basic customer issue, password reset.

For the last few months, when my students (located in different countries and on different devices) try to use the annotation tool, it only works sometimes. Other times they tell me that it won't work or allow them to use the tool. It goes on and off at times within the same class, sometimes works fine, and other times not at all for meeting participants. I never have trouble with it as the host. I double checked my settings and everything is enabled, so I'm not sure why this happens. 

Has anyone else run into this or have ideas for troubleshooting? 

When I am host for a meeting, everything works fine when I start the meeting.  However, as participants enter the meeting, my Zoom controls freeze for several minutes.  Most of the time they just unfreeze on their own, but other times I need to leave and re-enter the meeting.  This freeze can happen even if someone enters the waiting room.

• I always check to make sure my Zoom is up to date
  • I cannot always confirm whether all participants have their Zoom up to date
• This happens whether I am using a free account or paid account
• I run Windows 11 and it is up to date
• I use a virtual camera with OBS
• I have two monitors and I extend the desktop
• I use the dual monitors feature in Zoom
• This happens whether I am using a headset or computer speakers
• Processor:  AMD Ryzen 5 3600 6-Core Processor
• 16 GB RAM
• Internet speed is not an issue

Hello. A school I work with has an Issue with their Acer Chromeboxes where during meetings after initially joining computer audio it will say "Your browser is preventing access to your microphone." However I have gone in and turned on microphone allowed on in chrome settings and the issue still occurs. I have updated the devices to the newest version and have even factory reset on to troubleshoot with no success. These Chromeboxes are plugged into TV's with a webcam so there is no microphone to begin with. If anyone has any ideas please let me know. This is on the browser version of Zoom since there is no desktop version for chrome.

Hi, I have a Zoom One Pro account. I would like to set up two general links for use at any time. From the forum, I already know that I need to do this through 'recurring meetings.' But I wonder if such links will not block my ability to use the account for other meetings?If I set up two such general links, and if the meetings happen at the same time, will they not block each other? How many meetings can occur simultaneously?

Thank you for your help, 

Wera 

Hello, I am desperate looking for settings where I can change the design of Clips recordings. I want to record my shared screen (powerpoint slides) and have the video of me talking on top of the presentation - not beside the presentation slides! Is it the only way to record in Clips - having your video beside the presentation? Problem is that the presentation will then get too small for the students to watch? I think that I somewhere could chose how the video/webcam of me would appear on the screen, but I have looked everywhere, cant find any settings. Please help! I need urgent help with this. Thanks. 

I'm having a (new??) issue specifically with the mobile version of Chrome browser and Zoom's Shared Screen. When playing a video on the mobile Chrome Browser while Sharing Screen, the other meeting participants cannot hear the video sound. Yes, Share Audio is selected on the tablet. 

• I was able to replicate the problem on mobile Chrome apps on both a Galaxy S6 Lite tablet and Galaxy A725G phone
• It seems to only be the mobile version of Chrome - not the desktop Chrome. 
• I'm unsure if it's a new problem - but I'm sure I've used Chrome during Share Screen before w/o issue. So I'm going to say it's new.
• I have made sure to click the "share audio" button that shows up when Sharing Screen from a mobile device.

I have a single monitor (PC). I am sharing PowerPoint in presenter view, with viewer seeing full screen and presenter seeing presenter view with notes. I have links to external videos and websites within my presentation, and the viewer follows when I move to those, but when I return to PowerPoint presentation, the audience starts seeing my presenter view with notes. Any suggestions for how I can return to them seeing full screen while only presenter sees notes please?

Hi there,
I'm having a similar problem to (this issue)[https://community.zoom.com/t5/Meetings/Allowing-anyone-in-organization-to-start-meeting-be-assigned-as/m-p/91368#M50986], though it looks like it was never resolved.

I manage a small nonprofit organization. We have a Gmail account with the format [organization name] @ gmail.com, and then we have a Zoom account associated with that Gmail account so that we can host meetings from a Zoom associated with the organization name (rather than having individual people host meetings).

However, we need to be able to grant host access to the meetings to anyone who might be hosting. Similar to what the poster described in the link above, we sometimes need to switch hosts at the last minute, e.g. if someone is a no-show or if someone's availability changes. The event must go on!

Our plan is to use Gmail delegate access to allow several users to have access to the associated gmail account, so that they can log into the organization's Zoom and host the meeting if need be. But Gmail limits the number of delegates to 10, and we have on the order of 20 people who might need to host an event. So this solution won't be workable for us in the long term.

What is your procedure for allowing Zoom meetings to be scheduled and hosted by an organization, as opposed to by an individual, with any number of people allowed to start the meeting?