Hi,

We use Zoom in our church and record our services.

On a Sunday, we almost never have any problems, and the resulting video is 1920 x 1080; however, whenever I record a wedding or funeral, the resulting file always seems to be awful (640 x 360?).

The differences seem to be:

Sunday services: more people on Zoom, an additional laptop being used in church to handle the PowerPoint which is also connected to Zoom (though no idea why this would have an effect).

Other services: few people on Zoom, no additional laptop.

Other potential issues: we are using mobile broadband in church, but it seems too much of a coincidence that we have poor broadband on those 'Other services' days.

Any ideas what could be causing the problem?

Thanks in advance,

Patrick

After the latest upgrade has been installed on my computer zoom is not launching anymore!

There is no error message, there is nothing. (Why cannot get any error message if an error happened?)

I cannot launch the main application, and i cannot join to any meetings.

When I click the zoom application, it is simply does not doing anything.

I tried to start from console. Same. Nothing. Not even an error message.

OS: Ubuntu 18.04.6

Zoom version: 5.17.5 (2543)

I checked out that all necessary libs are currently installed on my computers.

This error affects ALL of my computers.

What can I do to make zoom work again?

Desired work:

When I click on zoom icon the main window should be displayed.

When I want to join to a meeting, I must able to do that.

When any error happening I must able to see error message (in terminal or in a separate log file)