Hi,

I’ve been using Zoom happily for over a year, until a couple of months ago.  Suddenly my screen is freezing A LOT during meetings.  I’ve tried everything I can think of, from re-setting my home router and phone and iPad internet settings completely.  

I’ve also tried removing and re-installing the apps on both my phone and iPad.  Nothing is working.  

This is the only issue I’m having, I’m not having any other internet issues on other apps or sites.

Please can someone help, I can’t even get in touch with support as it keeps telling me I don’t have an account when I’m signed in! 

Hi,

Need some help here. Normally I Zoom from my phone but I'm in a class that is running on Zoom. Today in the intro to the class, audio worked but my video was either black with my name or a general prohibition sign. Zoom is showing my web cam but after the meeting and trying to figure things out the only thing that came to mind was the fact that I run a VPN. Could that be the issue? Is there anyway to test this out before my class on Monday?

I have to say as a former IT Systems Engineer I'm really embarrassed that I can't figure this out.

Thanks for your help.

Suzy

We have several Dell Inspiron 7560 laptops running Windows 11. Our audio devices are Sennheiser office runners, which are connected to a USB port in a WD22TB4 Dock connected to our laptops. Dell issued a firmware update for the Dock on January 2024 and since then, we experience the following:

- While in a Zoom conference, if we mute/unmute several times (as is normal during typical meetings), eventually we hear a screeching noise in our Sennheiser headsets and we cannot hear audio anymore. The only way to exit this is by resetting our Sennheiser device. This is ONLY happening to those of us that have applied the firmware update and it ONLY happens when we use Zoom. The issue DOESN'T happen if we connect the Sennheiser to a USB port in the laptop itself (which is not very convenient for us)

After a long discussion  with Dell in which we tried several solutions on their side, both sides agreed that this is a Zoom bug.

Has anybody else experienced something similar?

Buenas tardes desde la ultima actualización del Zoom cuando accedo a una reunion y activo la camara se pone todo en verde mi cara... Lo que comparto en pantalla no. 

He probado a ver si podía ser de mi ordenador pero no es. 

Ya que puse la cámara del ordenador sin estar en Zoom y no sucede. 

Me podéis ayudar?

Uso Windows 10

I've been having an issue for about two months now. When I'm in a meeting, no one can hear what I say because the volume is too low.

I attend two meetings a week. The people I meet with each have their own laptops or phones that they use for the meetings. Everyone can hear each other fine, except that no one can hear me clearly. They can hear that I'm speaking, but the volume is so low they can't make out what I'm saying. This happens whether I use my laptop or my phone for these meetings. Attendees can hear one another just fine, the issue is only with me.

When I use my phone for calls or other voice media there's never any trouble with my volume, but when I use Zoom, I'm too quiet to be heard.

I haven't found a place in Zoom settings that can help me with this issue. Can someone help me figure out how to correct this problem?

EDIT: I forgot to mention that the issue persists on the laptop whether I use my bluetooth headset or the system sound and microphone, and all Windows microphone settings are at max.

I live in Colorado.  I'm setting up a meeting for my dad when I visit him in November in California (different time zones).  When I look at the Meeting list (Attachment 1) it shows the meeting time as 1:30-2:00 pm.  When I go to Edit the meeting (Attachment 2), it shows the meeting as 12:30-1:00 p.m. which is the correct time I set it up for in California. 

I just want to make sure that my computer is making the adjustment in Attachment 1 for the current time zone difference and when I travel to California, the meeting time shown on that list will change to be correct for the Pacific Time Zone.

Also, the date of the meeting is the first day of "falling back" from Daylight Saving time.  Will that have any effect on the link which is set to start at 12:30 p.m. now (during Daylight Saving time) but will be activated during Standard time?

This is something I never noticed myself as I always keep the right-side chat panel open during meetings.  But apparently, as of the April 2022 release of Zoom, there is a Chat Preview popup which appears for in-meeting chat if you do not have the chat panel/popup open.  It hovers over the Chat button briefly every time someone chats:

A user of mine was asking if it was possible to permanently disable this popup, as it is a bit annoying (something I agree with).  If one hits ^ next to the chat button, there is an option to disable this chat preview.  However, unchecking this option only lasts for the duration of your meeting.  If you leave the meeting and join another meeting, the Show Chat Previews option goes back to being turned on by default.

Does anyone know of a way to permanently disable this chat preview, so that it stays off, and doesn't get re-enabled every time one joins a meeting?  I couldn't find any admin settings regarding the in-meeting chat preview, nor any user-level settings.

It is true that having the chat panel open prevents these previews from popping up, but some users might not want to have the chat panel open nor have the preview pop up.