When we host meetings, there are some participants that do not have their video enabled or do not have the ability to sign in with or start their video and only their name is on display during the meeting against a black screen.

When the recording of the video is reviewed, only those in attendance with their video on are shown as participants and the black screens with just names are not included in the recording. Even when people with only their name showing speak, it just sounds like its a person in the background. 

Is there a way to change this? I checked all through the settings

Hi everyone! Our network speeds are up to par per Zoom's recommendations, yet our users constantly find themselves freezing (At the same time) when on Zoom meetings in our office, as well as calls dropping or freezing far too often when on Zoom phone. We've noticed there are few to no network issues elsewhere (browsers, other internet programs, other video platforms) but Zoom claims it is still our local network's issue. Does anyone else experience this? Something that SEEMS like a network issue, but you've performed all troubleshooting, whitelisted all IPs, even upgraded network speeds, tried "hard-wire" ethernet cables...and still getting dropped calls and frozen meeting simultaneously when other coworkers are on the same meetings, or in your individual calls and meetings?

I've set up a 4-part workshop session through Zoom webinars. I have one main webinar with four biweekly sessions scheduled. Registrants will be attending all four sessions. The first session was two weeks ago and the next session is this Thursday. Do registrants use the same link to access this week's session as the one they used two weeks ago?

I have a client with a machine running Windows 10 Home.  When he tries to connect his iPad through the screen share/screen mirroring function, it does not recognize the device.  My own machine recognizes his iPad.  Could there be something in the Home version of the operating system that is blocking this function?

My camera works on other apps and with zoom on other computers but on my computer it appears on "video devices" as blank, rarely it will start but turning it off, entering video settings, and usually even starting zoom will cause it to crash. It started when turning the camera on and off took about 10 seconds. All this started this week and upgrading zoom and then downgrading it to 5.17.5 didn't help.

Is there any solution to this?