Hi Zoom Community,

I’ve been experiencing a recurring issue for several months now and am hoping someone might be able to help or has had a similar experience.

Issue:
Zoom randomly crashes during meetings, particularly when I’m sharing my screen and actively doing something (e.g. clicking through slides, browsing, using Zoom companion etc.). The crash usually lasts anywhere from 20 seconds to a full minute, then Zoom reconnects itself to the meeting.

What I’ve Tried:

• Got a brand new laptop

• Updated Zoom to the latest version

• Updated my BIOS and drivers

• Cleared Zoom cache

• Disabled GPU acceleration

• Reinstalled Zoom

• Used different internet networks

Additional Context:

• This issue happens whether I’m in the office, working from home, or at another office location.

• It seems to be tied to screen sharing activity, but not every time. 

• No other applications seem to crash or lag when this happens (only Zoom).

Has anyone else experienced this or found a fix? It’s getting a bit frustrating, especially during important meetings where I am the one sharing screen.

Thanks in advance for any advice or insight!

Hi Team,

I am using Zoom Meeting SDK (Embedded) version 3.13.2 inside a React/Next.js widget.
The first meeting joins correctly, but when I leave the meeting and try to join again, I get this error:

Error:
Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'caps')
at nP.getLocalRecordingPermissionUserList

This only happens on the second join attempt, not the first.

What I am doing when leaving the meeting:

I call:

await client.leaveMeeting();
client.off('*');
client.destroyClient();

Then I also recreate the container div:

if (meetingSDKElementRef.current) {
meetingSDKElementRef.current.innerHTML = '';
const newDiv = document.createElement('div');
meetingSDKElementRef.current.replaceWith(newDiv);
meetingSDKElementRef.current = newDiv;
}

What I am doing when joining again:

await client.init({
zoomAppRoot: meetingSDKElementRef.current,
language: "en-US",
patchJsMedia: true,
leaveOnPageUnload: true,
});

await client.join({
signature,
sdkKey,
meetingNumber,
password,
userName,
userEmail,
});

Problem:

After the first successful join, leave, and trying to join again, I get:

TypeError: Cannot read properties of undefined (reading 'caps')

The error comes from:

getLocalRecordingPermissionUserList then nP.getLocalRecordingPermissionUserList

What I have tried:

- Resetting DOM container
- Calling destroyClient
- Calling client.off('*')
- Adding delay before init
- Re-creating a fresh container div
- Clearing React state and refs

But the second join still fails.

Can you please assist?

I have recorded a meeting with multiple participants. During the recording, I could see all the participants on the screen as equally sized tiles. Hence, I assumed that this is what is being recorded. My thinking was... I get/record what I see... To my horror, the actual recording is only showing the screen of a speaker (one speaker at a time) and hides everyone else. 
Questions:
a) Is there a way to "switch" the processed recording to a gallery view?

b) What are the settings that will allow me to consistently record an entire gallery of panelists and only highlight the speaker while keeping the rest of the participants in view (I assumed that this is what "Multi-speaker view" is supposed to accomplish)?

We are using a Zoom Pro plan and want our meeting recordings to appear in gallery view (showing all participants on screen at the same time). During the meeting, we select Gallery View, and both speakers are visible. But when the recording is saved, it only shows the active speaker, switching between participants instead of showing everyone together.

We have already enabled the gallery-view recording settings and followed the instructions on Zoom Support, including spotlighting participants, but the recording still does not stay in gallery view.

We need help fixing this so that our recordings always show gallery view.

I finished recent Zoom update (within the last 2 weeks) and now when I share my screen during a Zoom meeting, it show any participant of my meeting big grey boxes wherever there's a Zoom screen open (like chat or the toolbars). Is there a workaround for this? It didn't happen before the update and is preventing me from effectively hosting meetings where i need to screenshare (which is almost all of them).

I am the host of a meeting, if I leave the meeting the meeting ends.  I know I can move the host to someone else, but is there a setting which allows me to stop this from happening so if a host leaves on any meeting it doesn't end?  I don't want to have to change host averytime?