Hi, I hope you can help. I've been using Zoom for teaching online classes since lockdown without any issues. Recently I've been having issues with participants losing audio after I spotlight myself - they can hear me but I can no longer hear them. Their audio was fine before I'd spotlighted myself. How can I resolve this? Or what advice can I give my students to help them resolve it at their end.

I'm on Mac OS15.6.1 with the latest version of Zoom (v6.5.12)

Thanks for your help & advice.

Can't find an answer anywhere here, so asking the community.

I have been using Zoom for several years, and over the past month or so the audio stopped working when sharing a video using 'Share Screen'. 

I teach English 1-to-1 on Zoom, and often use YouTube videos as part of the lesson. 

Before anyone asks, I have updated and reinstalled Zoom, and the problem is happening on both Windows and Mac.

I have "share sound" selected, and have tried using "optimise for video sharing" as well as not optimising (never used to need to do this)

I am using a Platronics mic and have this as the system audio, (as always) for mic and headphones.

I thought it might be a copyright thing, and tried it with Spotify, and it doesn't work with that either, nor does it with iTunes music.

It's really impacting my lessons, and it's annoying because I'm paying for Zoom yet I'm not getting what I need. 

It's worked for years and suddenly it stopped working... I didn't change anything, and I really have tried all the solutions I can find online. 

Any suggestions welcome!

I need to join a meeting in Microsoft Teams tomorrow, and I want to use a virtual background that I have in Zoom.  But I cannot find where those background images are stored on my computer.  I need the image file so I can add it to my Teams backgrounds.  I've searched my computer several times, but found nothing.

I've recently started using Calendly + Zoom, but found that most of my clients have problems finding and entering meeting passcodes.

So obviously id like to remove it. But from what I understand, zoom doesn't allow me to do so. 

Is it because of my plan or  is there any guide on how to remove the passcodes from all meetings?

Greetings. 

I’m an audio and music producer. I’m trying to include multiple audio channels from a universal audio Apollo x6 in zoom calls. I am on a Mac Studio computer running the latest Tahoe, and using the latest version of Zoom.

My camera is an iPhone 16pro used as a continuity camera hard wired to the computer. Camera is working great. 

I have enable the multi-channel option in the zoom app,  but the only audio that appears in Zoom is the microphone channel on either channel one or channel two.

I have deep dived into all the resources for the audio interface (Apollo x6) , the manual for its console, the I/O matrix which controls how Mac OS “sees” the input and output channels, and several detailed videos on the topic. 

Nothing I have tried for days has ever resulted in any audio channels besides 1 and 2 to appear in the Zoom app audio settings input meter. 

Any help would be appreciated. 

Christopher. 

Hello, my organization recently switched to Zoom's "Workplace Pro" for non-profits.

For the past four years, under our previous Zoom account, we recorded our member meetings with zero issues. Occasionally we'd record them to a computer instead of the cloud, but we never had any issues retrieving the recordings.

We have recorded one previous meeting under our new plan with zero issues. However, this Monday, the meeting host followed all of the usual steps, and all of the people attending the meeting heard and Zoom's notification that the meeting was being recorded, and we also heard when the host ended the recording. However, we never received any of the recording files, and Zoom support is telling us that the recording was never initiated.

I was curious if anyone has a an idea of what happened here? Does Zoom ever have glitches like this? There didn't seem to be any issues with our host's internet bandwidth during the meeting. 

Thank you!