after the last updating my camera is not working properly

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Since last updating two days ago my camera has been freezing, sometimes blinking and the colour changes, I've tried everything, and all my drivers are updated, my computer is dell and is new and it's working on other platforms so the problem is the zoom for sure, I've paid for more than 2 years so I really need an answer with a solution of course. I hope the support helps me

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sonispeech

Newcomer

Hi Carla,

I used Zoom again tonight and it seemed to be ok - but it was a different Zoom account - so I will find out more tomorrow when I start my schedule again on my usual Zoom account.

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sonispeech1

Newcomer

Carla - Success all day today - so it must have just been a glitch for my one session in between the update and the new client release! Thanks so much for your assistance!! sonispeech

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Viviana_M

Newcomer

I have the same problem. I bought a new camera because I believed there was a problem with my old camera which had been working properly with the previous version of Zoom but with the last updating the image blinks, turns to green or black and white.

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Kerry3

Newcomer

Hello,

I am still having the problem of Zoom only occasionally accessing my camera. It works for all other apps but not Zoom. I unistalled and reinstalled the latest version of Zoom, dumped my cookis and cleared my cache .. no luck. I am really getting desperate as I us this platform for my remote work. What do I do???

An Update - it appears to be something with Chrome Browser.... When I open Zoom in Bing the camera is working great. Weird.

Kerry Wisner

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