Zoom with an intermittent internet connection | Community
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Newcomer
February 27, 2023
Question

Zoom with an intermittent internet connection

  • February 27, 2023
  • 1 reply
  • 0 views

I sometimes use zoom when the internet connection will drop occasionally.  It can drop for 10 to 30 seconds and then come back.  After about 20 seconds, Zoom closes the app.  It restarts and reconnects.  This takes about another 30 seconds and does some annoying things - steals focus, resets the screen layout, and when running with multiple monitors opens the app on a different monitor.   When I use Webex, it tolerates the drop-outs with far less disruption.  It looks to me like the timeout value it uses for lost connection before  it decides to restart is much longer.  This makes the experience better.  

 

Is there any way to set the timeout value for the internet connection to be longer?  30-40 seconds would be a lot better in this case.   Not all the world has gigabit fiber and dodgy connections are a reality many places.  

 

Thanks

1 reply

Community Manager
June 5, 2023

Hey @BenR welcome to the community! I can't say off the top of my head that there is any configuring of Network time-out values with Zoom. Here is some documentation on Network and Firewall specifically the KB on Limiting network bandwidth maybe what you're looking for! 

 

Can you share a little bit more as to how your network is? Curious why your network times out so often? 

BenRAuthor
Newcomer
June 5, 2023

Thank you for the information, that could be useful in some situations. However the post is not about bandwidth but about connection reliability.  The two often go hand in hand.  Zoom does pretty well by default with limited bandwidth.  The issue I explained is that the connection timeout is a bit too short for some connection scenarios.   Is there a setting to change this so that, for example, zoom waits for 40 to 60 seconds before it closes the app and tries to reconnect?      What about setting it so the screen layout is preserved across sessions?   

If there isn't, this would be a good thing to add.