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Zoom terminated my meeting at 40 minutes even though I have a Pro membership for years

lynnmc
Newcomer
Newcomer

After meeting was terminated at 40 minutes I checked my user profile and it listed me as being a "Free" member.

I could not figure out how to update this information in the profile.

 

Any suggestions?

Thanks for your help.

LynnMc

2 REPLIES 2

Jameswalter
Contributor I
Contributor I

If you are a basic (free) user, 40 minutes is the maximum duration your meetings can last. If you need to have meetings longer than 40 minutes, you can upgrade your account or the account owner or admin will need to assign you a license.

Jellyfish
Newcomer
Newcomer

I have the same problem.......................... I have a paid account