Zoom room meeting not recorded in cloud

Hi all,

We had a 3 hour meeting today that I had enabled to auto record as per below:

When the meeting started, there was no "recording" banner showing, and the button on the room controller was greyed out.  What ended up having to do is join with my laptop and record the whole thing locally.  Am I missing something?  Is there another setting that would override this?

I haven't seen any indication the meeting was recorded in the cloud either.  There is nothing showing in Recording Management from today.

Thanks!