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Zoom freezing every 20 minutes

susansalluce
Newcomer
Newcomer

Every 20 minutes, my Zoom meetings freeze. I have the most updated version, I have tested my wifi (very strong), and it is very intrusive as I am doing coaching and counseling sessions.

2 REPLIES 2

JimmyWick
Explorer
Explorer

I faced the same issue few days back. This solution helped me out.
You can change the video settings in Zoom Client -> Settings -> Video -> Advanced -> Uncheck Receiving Video in the section (Use hardware acceleration for).

 

Check if this works for you as well.

Regards,
Jimmy

schultzeworks
Newcomer
Newcomer

It sure would be nice if the software coders pre-selected the most stable options to keep the app from crashing. I am running out of settings to experiment with to keep my meetings from crashing.