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Zoom crashing

Hev
Newcomer
Newcomer

Zoom has just started crashing on my laptop (Lenovo)  whenever I close my video or join a breakout room - this has just started happening (downloaded latest zoom a few weeks ago without a problem) and has happened on different wifis - but is fine on my phone

 

I have tried uninstalling and reinstalling the app and restarting the laptop - any other suggestions - it's seriously impeding my ability to work!

1 ACCEPTED SOLUTION

MGSR
Moderator
Moderator

Welcome to the Zoom Community! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

You can check out this article to help with troubleshooting your concern.
If this solves your inquiry, kindly press Accept as Solution.

Thank you, and have a fantastic day!

View solution in original post

3 REPLIES 3

MGSR
Moderator
Moderator

Welcome to the Zoom Community! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

You can check out this article to help with troubleshooting your concern.
If this solves your inquiry, kindly press Accept as Solution.

Thank you, and have a fantastic day!

MGSR
Moderator
Moderator

Hi @Hev 

Did you see the previous response?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

MGSR
Moderator
Moderator

Hi @Hev,

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!