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Zoom Client Crashes when Sharing Screen and using Logitech Brio and Yamaha YVC1000

kidkraftadmin
Newcomer
Newcomer

We recently bought the Yamaha YVC1000 speaker/microphone setup. When in a Zoom meeting, everything works fine until sharing the screen. Then Zoom client crashes and restarts, but becomes non-functional and requires a force close with Task Manager. 

 

This happens on the latest Zoom client version on Windows 10 that is fully updated on a brand-new PC. Tested this setup with a different PC and the same situation occurs. Both PC specs are Intel Core i7 (11 or 12th gen), 32GB RAM and NVMe SSD. 

 

It happens with and without the Logitech Brio camera. 

 

It happens whether using wireless or wired connection. I have created a traffic shaping rule that gives maximum bandwidth to the Zoom computer (200MB connection). 

 

I have tried with one display and multiple displays of various types. 

 

I've tried messing with the various settings in Zoom including the Video Rendering Method, etc. 

1 REPLY 1

CarlaA
Moderator
Moderator

Hi @kidkraftadmin, thank you for your contribution to the Zoom Community!

 

Please try the following to troubleshoot and fix this issue:

 

Uninstall the current Zoom version, Restart the device, then download & install the 64-bit Zoom desktop client.
 
https://support.zoom.us/hc/en-us/articles/207373866-Zoom-Installers

 

Let me know if that helps!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!


Carla (she/her/hers)
Zoom Community Team
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