When screen sharing Zoom crashes so I lose my students
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2023-01-12 03:19 AM
When I screen share PPP, Word documents or whatever, with my students, Zoom constantly crashes... My students are left alone in the room and I am thrown out.
Yes, zoom is updated
Yes, My Pc and my Laptop are both updated, (Win 10 64/Win11 64)
Yes, zoom is paid for by my school
Yes, my computers are rebooted several times a day
So, please, help!
It is not easy to explain things to my students when I cannot show them anything.
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2023-01-12 04:30 AM
Hi Blakee,
there was an error with zoom when you try to share a big resolution (4k) in fullscreen.
I think it was related to the graphics-card.
Can you please let us know your resolution of the windows you want to share and maybe have a look into your device-manager give us the name of your graphics-card?
In addition, check the graphics-driver for updates.
Furthermore have a look at this support-article, it may help to change the rendering.
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2023-03-22 10:25 AM
Hi @Blakee ! Are you still having this issue when you're screen-sharing? If so, I would recommend checking out this article from our Zoom knowledge base that was recently updated: https://support.zoom.us/hc/en-us/articles/14000196278541
Let me know if that helps!