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Virtual backgrounds on iPhone

eproofreader
Newcomer
Newcomer

‎2021-10-06 06:16 AM - last edited on ‎2022-03-03 01:56 PM by Community Moderator | Employee

Ever since updating to Version 5.8.0 three days ago, I have been unable to add a photo background to my Zoom meetings on the iPhone. I have an iPhone 11 running version 14.6. Blur works, and tapping the + brings up my photos , but when I choose a photo, it does not add it as a background, and all my previous background photos have disappeared. Does anyone know a fix?

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3 REPLIES 3

colegs
Community Champion | Employee
Community Champion | Employee

‎2022-02-02 07:14 PM

@eproofreader 

 

Sorry for the delay in getting back to you.  Before we investigate this further, can you tell me if the problem is still happening for you?

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sryoung12001
Newcomer
Newcomer
In response to colegs

‎2022-03-16 07:58 AM

Happens to me -and using iphone version 5.9.6

 
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colegs
Community Champion | Employee
Community Champion | Employee
In response to sryoung12001

‎2022-03-16 02:26 PM

@sryoung12001 I am sorry to hear you are having this issue.  I just tested on 5.9.6 and did not have the issue.  Please confirm what version of iOS you are running.  Also , can you try rebooting your phone?  I have had a similar issue on my desktop client when I have not rebooted in a while, so not sure if something like that could be happening for you.

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