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M
Newcomer
MichaelaK
Newcomer
April 18, 2024
Question

Video transmission interruptions while sharing

  • April 18, 2024
  • 1 reply
  • 8 views

While sharing a presentation including videos all other participants in the meeting see the video only with interruptions while I as a host see them fine. 

My internet connection is fine. 

I already tried to play the preloaded video also from my desktop - it still does not work. 

What can I do?

 

Thanks for your support. 

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
April 18, 2024

Hi michaelak,

 

Your issues with screen sharing may have several different root causes.  For example, internet connection packet loss, speed, latency, wired or wireless, workload of your computer as measured by cpu and memory utilization, what zoom client or app you are using and video settings.  

 

please see the following articles:

Troubleshooting Zoom crashing while screen sharing

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067368

 

Troubleshooting high processor usage with the Zoom desktop client

 

Troubleshooting Zoom video crashes

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062684

 

Zoom Network Connectivity Tool

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058114

 

Ookla Speedtest - check detailed results for upload speed and download speed, packet loss, latency and jitter.  If you are using wifi, try a wired connection to router.

https://www.speedtest.net/zh-Hant/settings

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

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