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Using 2019 Macbook Intel with Ventura OS & no filters or studio effects

dzrtdwlr83
Newcomer
Newcomer

Just bought a new laptop and had my first Zoom meeting with it yesterday. Backgrounds were easy to set up but then I wanted to re-activate the Filters and Studio Effects I've been using for several years. They're gone!! And, when the software attempts to install updates, there is a fail error -- I think the number is 10004. I've already checked to be sure that Zoom is allowed access to the Downloads folder and it is.

I just installed Ventura. Is Zoom not up to speed?

2 REPLIES 2

CarlaA
Moderator
Moderator

Hi @dzrtdwlr83, thank you for your contribution to the Zoom community! We are so happy to have you here.. 

Devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 - 5.12.0 may encounter this error when updating the desktop client. To resolve the issue, visit the Download Center and manually install the newest version of the desktop client. 

 

https://support.zoom.us/hc/en-us/articles/5719888320269-Zoom-error-code-10004

 

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

RN
Moderator
Moderator

 Hey @CarlaA if you are receiving Error Code 10004, please look into the following KB article to resolve the Zoom error code 10004 and let me know if that resolves your issue. Thanks! 

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!