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Upgraded to Pro but only have 1 license?

UserInOz
Newcomer
Newcomer

‎2021-09-22 09:59 PM

Hi,

 

We recently upgraded to a Pro Account and paid a full one year ahead.  When we try to assign a license to other family members, it says we have zero license - why?  The pricing plan says we have up to 9 licenses.  PLEASE HELP! 

 

Thanks

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1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-23 04:12 AM

Hi @UserInOz 

 

I Pro license is just for one user. You can have UP TO nine Pro licenses on one account - but each user requires their own Pro license - if you want them to have Paid features. 

 

You can add extra users to a Pro account as Basic users, but they would get only unlicensed features.

 

Ten and above users would be a Business account - but again - it is one licence per user.

 

Hope this helps.

 

Rupert

 

 

 

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