Newcomer

Solved

Update Zoom app today - MacOS- Snap Camera feed freezes; Insta360 and FaceTime video fine

Forum|Forum|2 years ago
March 16, 2024
3 replies
17 views

On launch today, app updated to 5.17.11 on MacOS

Video works on FaceTime camera and on connected Insta360 Link camera.

Freezes when select Snap Camera (rely on filters)

Worked fine until this morning.

Even tried reverting to 5.17.10 and did not work

Video

Best answer by CGSF

Is Snap Camera working now?

Yes, it is. Though a few weeks ago I did a reinstall of Snap Camera 1.21 and also did some temp file cleanup (which I can't remember now) so I can't say for sure if it was just reinstalling the 15.5 version of Zoom, or the combination of things which have solved the issue. For today, it was just about getting Zoom to work with my favorite filter.

bstrelko

Community Champion | Customer

Can you confirm that the Snap Camera is not causing issues in any other applications (Photo Booth, Teams, WebEx, etc)? Just want to rule out any issues with how it's interfacing with your OS before pointing the finger at Zoom.

Also, the 'official' response you'll probably get from Zoom is to consult the list below for certified compatible cameras:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063101#h_01F2PA151BBH089EG1CFZX09W9

BennKAuthor

Newcomer

Snap Camera app shows image live.

worked fine on Zoom before .11 update

then freezes on selection of snap camera.

snap camera works fine on MacOS otherwise.

the FaceTime and Insta360 Link cameras are still selectable. (Though I noticed the link camera froze for 20 seconds on the first connect after update.

seems the connections should include drivers it has supported from the beginning.

tried to revert to .10 but that did not work.

Appreciate your thoughts. Thanks

bstrelko

Community Champion | Customer

Thanks for the thoughts. Have rebooted. Snap camera is a virtual - filter employs the image from the laptop camera, as does Facetie. The insta360 is a separate camera and that still sees to work through a USB-C connect.

wish I had not permitted the Zoom update as I rely on some sap camera fitters. Has worked for years until yesterday Zoom update

thank you for your assistance.

Ah, duh - apologize for being one of the people I can't stand and not fully reading/researching. I can say that this issue has periodically popped up for several other virtual cameras (namely OBS' virtual cam and Manycam), specifically in MacOS Zoom releases. It eventually gets patched on either the v-cam or Zoom side, but does take time.

There is a designated clean uninstaller (Zoom) for Win, but not for Mac. Shame that you can't work around this via an uninstall and install of a previous version.

To you comment further down, Zoom support can be reached at zoom.us/support, but they do require you to have a specific level ($$$) plan in order to open a ticket.

N

NataliaE

Newcomer

delete 5.17.11 and install 5.15.5 version. this should help

C

CGSF

Newcomer

Thank you for this. It's made my year to bring my purple sparkles filter back to my Zoom game. Otherwise, i was thinking about switching over entirely to Google Meet. 😉

BennKAuthor

Newcomer

Is Snap Camera working now?

BennKAuthor

Newcomer

Excellent! I want my aviators back!!!

C

CGSF

Newcomer

I know. It's a tragedy that Snap Camera got shut down and that Zoom upgrades block out the use. There are plenty of videos and resources for keeping your Snap Camera working post shutdown... many point to this https://github.com/jaku/SnapCameraPreservation. Just in case you need it.

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded