cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Unexpected Meeting Termination due to Power Outage

Honokai
Newcomer
Newcomer

‎2021-11-17 03:09 PM

We were in the middle of a meeting, then unfortunately, we had a power outage.  Our meeting connection was lost and now I don't see any recording? Is there a way to see if it was recorded?

0 Likes
1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-11-30 01:32 PM

Hey @Honokai , If the local recording was in the midst of converting when the power went off then it may need to be converted again.  If you can follow the steps in the support article and see if that will convert for you that is the next best step.  If it cannot, please send us the double_click_to_convert01 and 02 files to our Zoom technical support and they can further look into your issue.


KB article reference: https://support.zoom.us/hc/en-us/articles/201362753-Local-Recording-Fails-To-Convert

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes